Experience

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  Victorian Building Authority

  • Melbourne, Victoria, Australia

  • Senior User Experience Designer, Practitioner Registration

    • Jul 2021 - Feb 2024
    • Melbourne, Victoria, Australia

    The Victorian Building Authority was moving some services online, as well as integrating some existing online services. My work focused on online builder registration, and the ongoing requirements of maintaining a building registration.Working with the business, I designed a user interface framework for very large online application forms that supports builders through the process of applying for registration. The same framework allows the forms to be updated and maintained as internal processes and building regulations evolve.

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  Bendigo and Adelaide Bank

  • Melbourne, Victoria, Australia

  • Lead User Experience Designer, Lending Platform

    • Sep 2021 - May 2023
    • Melbourne, Victoria, Australia

    Bendigo was developing an online application for lending staff to receive, assess, and manage home loans. I joined a small team of designers, with a focus on aligning existing work into a design system that could be used for a range of internal applications.After establishing a design system, I worked with business and technical stakeholders to evolve an interaction framework for the lending system. This framework supported collaboration and workflow between the many teams and tasks involved in managing a loan from application to discharge.

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  Origin Energy

  • Melbourne, Victoria, Australia

  • Senior User Experience Designer, New Connections Project

    • Oct 2018 - Mar 2020
    • Melbourne, Victoria, Australia

    Origin was replacing the system builders and developers used to order new electricity and natural gas connections. I worked with the business and project teams to design the overall application and the service flow for both Origin's customers and staff.We delivered a modern system that made it easier to provide the right information, provided clarity on the order status, improved communication, and reduced the work required to process an application.

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  SEEK

  • Australia
  • Technology, Information and Internet
  • 700 & Above Employee

  • Senior User Experience Designer, NSW Volunteering Partnership

    • Jun 2017 - Sep 2018

    The NSW state government partnered with Seek Volunteer to develop a volunteer recruitment web site for NSW. I worked with key stakeholders to understand what was needed, agree on the product's scope, and then design the web site.We delivered a modern, accessible, and responsive site within very tight deadlines. Over time, we built out new and improved functionality, including delivering significant improvements to the main Seek Volunteer website, and the backend administration system used by volunteering organisations.

  • Senior User Experience Designer, Seek Commonwealth Games Partnership

    • Jul 2016 - Oct 2017

    Seek partnered with the Gold Coast 2018 Commonwealth Games to help find the 40,000 staff and 20,000 volunteers needed to run the games. I worked within a small project team to understand what was required, and then scope and design the products needed.We designed and delivered a custom job search website for the games, as well as a range of advertising products included in the Seek job site. I worked closely with Seek's brand manager and the games branding team to establish a visual look and feel for the digital recruitment products.

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  Transurban

  • Melbourne, Victoria, Australia

  • User Experience Specialist, Digital Retail

    • Jul 2015 - Feb 2016
    • Melbourne, Victoria, Australia

    Transurban set up a small agile delivery team to improve their retail websites in Sydney, Melbourne, and Brisbane. I worked with the team to research and design solutions to common issues customers were having.We delivered a range of improvements, including helping customers understand and fix common issues. We made it easier for customers to review their history, to make payments, and to setup automatic payments.

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  NAB

  • Australia
  • Banking
  • 700 & Above Employee

  • Senior User Experience Consultant, Rewiring Risk

    • Mar 2015 - Jun 2015

  • Interaction Design Lead, Digital Channels

    • Mar 2013 - Apr 2015

    When NAB brought their digital banking products together, I joined the new team to help deliver a more consistent digital banking experience for customers.During this time, I worked on a lot of initiatives, including introducing overseas payments to mobile internet banking, while making it much easier to use. More broadly, I demonstrated the value of focusing on customer outcomes, and established a UX design capability across the digital team.

  • Mobile Experience Designer

    • Jul 2012 - Feb 2013

    NAB had a very small team managing their mobile products. I joined them as a part-time designer to work on mobile initiatives.We delivered an upgrade of the mobile website so that it could include information for business customers. We also delivered new payment options, and two-factor authorisation for payments, for the mobile banking website and then the mobile banking apps.

  • Senior User Experience Consultant, Rewiring Risk

    • Jun 2012 - Aug 2012

    NAB's risk team was transitioning to a new risk management system, and wanted to provide a good experience for all users. I worked with the team at the beginning and at the end of the project.I was able to help key stakeholders understand what’s involved in user experience, and what leads to good and bad experiences for users. I helped the team evaluate different software options, and then made recommendations to improve the experience as needed.

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  UX Movie Nights & UX Melbourne

  • Melbourne, Victoria, Australia

  • Organiser / Cofounder

    • 2010 - 2015
    • Melbourne, Victoria, Australia

    Life as a freelancer can get lonely, so I got involved in organising casual events for interaction designers and anyone else who was interested. UX Melbourne and the UX Movie Nights evolved from this.

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  ANZ

  • Melbourne, Victoria, Australia

  • Senior User Experience Designer, Online Foundation

    • May 2011 - Mar 2012
    • Melbourne, Victoria, Australia

    ANZ wanted to bring all of its products together behind a single online account for each customer. I led a small design and research team to explore this with stakeholders and customers. We delivered several options for key elements such as logging in, and managing access. As well as options for bringing together the diverse websites in the ANZ portfolio.

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  Hyro / ANZ

  • Melbourne, Victoria, Australia

  • User Experience Architect

    • Aug 2010 - Apr 2011
    • Melbourne, Victoria, Australia

    Every week ANZ's institutional bank produces a wide range of high-quality economic research. I worked closely with the bank's staff to understand how the content was developed, and how it would best work for their customers. We then designed an online publication that was unique for each customer, with access to the latest news and forecasts that were important to their business.

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  RMIT University

  • Melbourne, Victoria, Australia

  • Tutor, Usability Engineering

    • 2011 - 2011
    • Melbourne, Victoria, Australia

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  Hyro / Infosys / Westpac

  • Sydney, New South Wales, Australia

  • Customer Experience Design Lead

    • Dec 2009 - May 2010
    • Sydney, New South Wales, Australia

    To select a new technology partner, Westpac brought two companies in-house to work directly with the bank. I led a small design team as part of Infosys's effort to deliver a working proof of concept for final evaluation. We delivered a working prototype as well as a range of design research artefacts to support the pitch.

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  Symplicit

  • Docklands, Victoria, Australia

  • Senior Experience Designer

    • Feb 2009 - Oct 2009
    • Docklands, Victoria, Australia

    Symplicit was a fast-growing design consultancy. I worked on a range of research and design projects across personal health, mobile banking, self-service, and search, for clients including NAB, realestate.com.au, Sensis, and Telstra.

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  Sensis

  • Australia
  • Advertising Services
  • 700 & Above Employee

  • Manager, Sensis Design Lab

    • Aug 2008 - Feb 2009

    While working on White Pages, I helped manage the renovation of our old usability lab into a modern design research space. Once the renovation was complete, I transitioned into managing the lab, overseeing the research activity, establishing new systems and processes, and training designers in design research.

  • Design Lead, Concept & Design

    • May 2007 - Aug 2008

    I lead a small team of designers working on White Pages, voice, and search products. We were responsible for the interaction design, visual design, and overall user experience of these products. Our work led to improvements in the legibility and readability of the White Pages listings, and saw improvements in the use of some features by 40 to 100 percent overnight.

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  Self-employed

  • Perth, Western Australia, Australia

  • Freelance designer

    • 2002 - 2007
    • Perth, Western Australia, Australia

    During this time, my main job was looking after our son. As time allowed, I took on a range of freelance projects, including: web site design and development; branding and identity work; design of reports, brochures, business stationary, and more.

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  WA School of Art, Design & Media

  • Perth, Western Australia, Australia

  • Lecturer, Design & Multimedia

    • 2003 - 2003
    • Perth, Western Australia, Australia

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  Powerlan

  • Sydney, New South Wales, Australia

  • Manager, Interactive Design Unit

    • Jul 2000 - Aug 2001
    • Sydney, New South Wales, Australia

    Powerlan was a fast-growing systems integrator. I was hired to establish an interactive design team based in Sydney. Within a few months, I had built a small team of designers and web developers. We worked closely with internal teams to improve Powerlan's own products, as designing and building websites for clients.

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  Senacon

  • Perth, Western Australia, Australia

  • Interaction and visual designer

    • Dec 1999 - Jul 2000
    • Perth, Western Australia, Australia

    Senacon was a small accounting software startup. I oversaw their branding and design in the lead-up to the product launch and the company's public float. I also designed an ecommerce product that made it simple to build an ecommerce website using the software's existing inventory management product.

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  Eycon Studio

  • East Fremantle, Western Australia, Australia

  • Interaction and visual designer

    • Jun 1995 - Nov 1999
    • East Fremantle, Western Australia, Australia

    I founded Eycon Studio to focus on visual and print work, but this changed as the “world-wide-web” quickly grew. We successfully designed and maintained the first ever website in the world for Nestlé, and went on to do several more for them. We designed and managed over fifty web sites for other clients, as well as designing annual reports, packaging, stationary, calendars, and more.

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  Magnetic Designs

  • Perth, Western Australia, Australia

  • Interaction designer, Cofounder

    • Jun 1991 - Jun 1995
    • Perth, Western Australia, Australia

    I cofounded Magnetic Designs while in high school. Our product, The Box Office Manager, managed ticket sales and ticket printing for small theatres. We also designed and developed software for other clients. This included a course evaluation system for a university, and self-paced learning tools for students with disabilities.