Experience

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  Workday

  • Pleasanton, CA.

  • Information Developer | Technical Writer

    • Feb 2016 - Present
    • Pleasanton, CA.

    Write documentation for the Human Capital Management (HCM) Benefits application of Workday's enterprise cloud solution.• Collaborate with Program Managers, developers, QA engineers, and editors on new Benefits projects, including Affordable Care Act and Medicare.• Provide clear, concise, and goal-oriented guidance for the Administrator Guide, release notes, and application help text. Extensively use Dita and Acrolinx tools.• Test new features to assist in writing content.• Restructure content to reduce redundancy. • Extensively use Atlassian Jira, the defect and new function reporting tool, to identify workload and gather content information.• Work in a dynamic, Agile environment using Scrum practices. Actively participate in daily scrum meetings and provide input for process improvements in our sprint retrospective meetings.

• 

  a Dynamic and Innovative Industry Leader

  • Information Developer | Technical Writer

    • 2011 - Present

    Current projects include curriculum development, presentation, and translation into formal Spanish for faith formation.

• 

  IBM

  • San Jose, CA.

  • Information Developer

    • Jun 2015 - Aug 2015
    • San Jose, CA.

    Tivoli Storage Manager (TSM) Client/Server applications, and Space Management• Provided quality input on a high level design review and identified the publication and web updates for a new function of Space Management.• Given autonomous editing responsibility for publications in PDF format and corresponding web containers for the Server Installation Guide, Server Messages, Administrator's Reference Guide, TSM for Space Management, Application Programming Interface (API), TSM Backup-Archive Clients for UNIX/Linux, Client Messages and API Return Codes. Some publications spanned 5 platforms: AIX, Linux, HPUX, Solaris, and Windows. Provided quality reviews and input for the release production.

• 

  IBM

  • San Jose, CA.

  • Information Developer

    • 2012 - Apr 2014
    • San Jose, CA.

    For TSM FastBack (FB) and FastBack BMR V617, TSM FB V617 Bandwidth Throttling function, Linear Tape File System Enterprise Edition for HSM GPFS, Tivoli Storage Productivity Center (TSPC) CLI for the HDS VSP Thin Provisioning function:Established knowledge of the product and goals. Collaborated with the team leaders, developers and testers (US and International) across all phases of the projects. Provided quality input at HLD reviews, provided accurate task sizings, implemented document content and review updates, provided review input for testcases, implemented translation review comments. Created Quick Start Guides, Download documents, Known Problems and Limitations, Software & Hardware Requirements, Release Notes, and Technical notes. • Learned and applied the Agile process from HLD reviews to product ship for the TPC CLI for HDS VSP Thin Provisioning project. • Implemented Rational Policy Tester and Acrolinx on all the FB and FB BMR files. Led all the reviews for this project and processed all review comments. Implemented Acrolinx on the TSM 710 files and on TPC-R and TPC-CLI files.

• 

  IBM Tivoli Software

  • Information Developer | Technical Writer

    • 2007 - 2010

    For Tivoli Storage Manager (TSM)• Enjoyed the challenge of leading product team of 12 to ensure error-free content for the web-based product information. Problem solved for team, coordinated fixes, ensured that build checkpoints completed, and verified that content transitioned acurately onto the web as scheduled.• Assisted 3 areas (outside my expertise) with their workload to help contain their schedules. Authored technical information and performed accessibility testing for multiple publications covering database migration, command use with FlashCopy Manager, and hardware-related content.• Participated during translation verification phase of publications to answer questions and provide updates to international team of translators.• Developed, wrote, led technical reviews, and maintained TSM client publications, web-based download documents, release and technical notes, readme files and quick start guide for Space Management for UNIX / Linux.• Developed, wrote, led technical reviews for release notes and technical notes for Backup-Archive for AIX and Windows.• Maintained Using the API publication.For Tivoli Storage Productivity Center - storage resource management software• Delivered SAN Planner help panels with quality on a very tight schedule. The first to install the beta product on my laptop. This enabled me direct access to the product for accurate development of help panels.• Enhanced team education by creating (beta) product installation class. Wrote product installation, upgrade, and troubleshooting procedures and presented classes to writing team. Intensively trained 4 team members to assist with new product installation for server availability.• Maintained TSPC servers on Windows and AIX platforms to provide hands-on environment for team.• Contributed significant improvements to department defect process and library tool guide.• Isolated missing information and corrected 70 help panels for various TSPC functions.

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  IBM

  • Software Developer

    • 1979 - 2006

    Software developer for:Tivoli Storage Productivity Center (TSPC) – storage resource management software application (2005 - 2007)IBM TotalStorage Expert application (1999 – 2004)