Experience

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  Queenstown Motor Group

  • Queenstown, Otago, New Zealand

  • Service Advisor

    • Dec 2022 - May 2024
    • Queenstown, Otago, New Zealand

    As a Service Advisor, I use my history of success in the automotive industry, to provide exceptional customer service and manage vehicle maintenance processes. in this role, I use communication, and problem-solving to foster strong client relationships,Despite no managerial oversight for the past 12 months, I have independently managed service queues, resolved customer concerns promptly, and collaborated seamlessly with technicians to optimize workflow efficiency. Proficient in automotive terminology and service procedures, my commitment to delivering outstanding service has resulted in high levels of customer satisfaction and repeat business.

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  Portage Cars

  • New Zealand
  • Motor Vehicle Manufacturing
  • 1 - 100 Employee

  • Sales and Marketing Manager

    • Oct 2020 - Sep 2022

    Promoted to the sales and marketing manager, my primary accountability revolved around enhancing the company's brand visibility and capturing a larger market share. This encompassed directing advertising and promotional initiatives. Furthermore, I spearheaded efforts to drive growth and attain sales objectives within the Premium Car division, leveraging adept management techniques. I developed and executed a comprehensive sales strategy aimed at broadening our customer reach and cementing our dominance in the Premium Car segment.

  • Marketing Manager

    • Oct 2019 - Oct 2020

    In my capacity, I assumed responsibility for cultivating the company's brand presence and expanding its market share. This entailed directing comprehensive advertising and promotional strategies to enhance brand recognition and market penetration. Moreover, I was entrusted with the pivotal task of driving growth and attaining ambitious sales objectives, thereby ensuring the sustained success of the organization.

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  CCW

  • New Zealand
  • Motor Vehicle Manufacturing
  • 1 - 100 Employee

  • General Manager

    • Apr 2016 - Oct 2019

    Promoted to the General Manager of CCW, I led the transformation of a startup automotive workshop into the largest and most renowned establishment in the country. Through visionary leadership, strategic planning, and relentless dedication, I guided every aspect of the workshop's growth trajectory, achieving unprecedented success in the industry. From building the workshop from scratch to surpassing competitors and setting new standards of excellence, I cultivated a winning team and earned a stellar reputation for quality, integrity, and customer satisfaction. Responsibilities encompassed strategic planning, operational excellence, team leadership, and customer relationship management. If you're seeking a strategic leader with a proven track record of turning vision into reality and driving organizational success, let's connect. Together, we can propel your business to new heights of excellence and achievement.

  • Operations Manager

    • Mar 2015 - Apr 2016

    As the very first employee of the company, I had the unique opportunity to contribute to its inception and development from the ground up. I played a foundational role in establishing operational protocols, building organizational infrastructure, and cultivating the company culture. From conceptualizing processes to executing strategies, my efforts were instrumental in laying the groundwork for the company's growth trajectory. Additionally, I took on the responsibility of overseeing various operational functions, including staffing, budget management, and promotional initiatives, ensuring that the company operated smoothly and effectively. Being employee number one not only enabled me to witness the company's evolution firsthand but also instilled in me a deep sense of ownership and dedication to its success

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  VINZ - Vehicle Inspection NZ

  • Compliance Specialist

    • Nov 2013 - Mar 2015

    In my time as a Compliance Specialist, I supported the technical team, While playing my part in the setup and growth of the imported vehicle inspection sites. providing fast, efficient and reliable vehicle inspections and certification.My commitment to excellence extended to delivering exceptional customer service, ensuring client satisfaction and fostering positive relationships."