Experience

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  KellyConnect | Contact Center Solutions

  • East Gulf of Mexico

  • T1 Services Pro Phone

    • Mar 2020 - Present
    • East Gulf of Mexico

• 

  Self-employed

  • Contracting - IT Support

    • Aug 2019 - Nov 2021

  • Executive Administrative Assistant

    • Aug 2019 - Nov 2021

• 

  Self

  • Reviewing Offers

    • Aug 2019 - Nov 2021

    Business Management: Planning, Time Management, Motivate and Organize, Problem Solving, Leadership, Networking, Self Confidence Information Technology – Information Systems Security: IT Administration\Support- Hardware \ Software Regulations Compliance Implementation, Testing, and Reporting, Corporate E- Discovery Support, Customer Service Technical Liaison \ Quality Division, Help Desk Manager \ Trainer, Corporate e-Discovery planning, culling, productionLegal: Business and Litigation Paralegal – Federal and State Courts - Corporate, Personal Injury, Insurance Defense, Family Law, Consumer Bankruptcy Regulations Compliance Implementation, Testing, and Reporting Corporate e-Discovery planning, culling, production Law Office Management

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  ROBERT M. GELLER, P.A.

  • Tampa/St. Petersburg, Florida Area

  • Litigation Paralegal + IT Specialist

    • Jun 2017 - Nov 2021
    • Tampa/St. Petersburg, Florida Area

    post-filing Chapter 13's, plus.and everything an entreprenurial attorney needs for ITattorneyfortampabay.com

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  Robert M. Geller, PA

  • Tampa/St. Petersburg, Florida Area

  • Chief Paralegal\Training AND Law Firm IT Systems Admin & Support

    • Jun 2017 - Aug 2019
    • Tampa/St. Petersburg, Florida Area

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  Data-Tech

  • Tampa, Fl

  • DataCenter Operations - TAC-L2 backup

    • May 2014 - Jun 2017
    • Tampa, Fl

    www.datatechitp.com

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  Rapid Systems, Inc

  • Tampa, Fl

  • Help Desk Manager -WISP

    • Oct 2012 - Apr 2014
    • Tampa, Fl

    Customer Service, service request ticketing and follow-up, Help Desk technical training for Enterprise, Corporate and Residential, Networking, Email, Email Hosting, DNS, Website Hosting, PBX, AntiVirus Administration and proactiveness. SmartTrack, SmarterMail, FreePBXwww.rapidsys.com

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  Aerotek U.S.A.

  • Tampa, Fl

  • Mortgage Claim Researcher - Outsourced to BoA

    • Mar 2012 - Oct 2012
    • Tampa, Fl

    National Mortgage Foreclosure Lookback \ Review Directive, team member for Tests E and F

• 

  Rapid Systems

  • Tampa FL

  • Wireless Broadband Support Analyst

    • Apr 2011 - Mar 2012
    • Tampa FL

    Customer Support Analyst - signals, equipment, softwareField Tech's Support - installation and maintenance

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  Counsel Technology Inc

  • owner\CEO\Consultant

    • Nov 2004 - May 2011

    Responsible IT LeadershipOrganizations today need their IT users to maintain an active role in understanding the daily processing and overall health and maturity of their IT systems. From the IT Service Provider perspective, this provides opportunity to increase value to the customer and to improve client relationships, which leads to repeat business. As a service, this in-road to organizations allows the Service Provider to teach the organization Responsible IT Usage, to reduce their overall costs.Successful IT Risk Management fosters regulations compliance, IT Security, and eDiscovery preparation and readiness.

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  Stream Global Services

  • Support Specialist

    • Dec 2009 - Apr 2011

    Outsourced technical support for Dell computers: Federal accounts and business Workstation division. *Customer and vendor contact, analysis and resolution of technical issues concerning hardware and software. *Verification of warranty entitlement, SCOPE of coverage and service level agreement, by contract review via various database programs. *Coordination of service between outside vendors and customers to achieve issue resolution. *Case ownership and tracking to resolution, including all documentation.

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  contracting work

  • Legal Assistant and\or IT Support

    • May 2000 - Dec 2009

    Contracting work as legal assistant for document preparation and court filings, including Service Agreement compliance, case background investigations and customer information\documentation gathering.*Contracting work for IT Support - systems analysis and repair, including installation of hardware and software, business continuity strategy, implementation, training and audits. *IT Regulations compliance and audit reporting.*Using all modern Office Productivity software (MS Office, incl. Word, Excel, Access, Outlook, Exchange, and Corel WordPerfect suites), plus Law Office Management Suites such as Amicus, Lawpro, PCLaw, and Time Matters. DOS, Windows, Linux, Apple

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  Verizon Telecom, Fiber Solutions Center

  • Customer Support Analyst

    • Nov 2007 - May 2009

    Analysis and resolution of both internal and customer issues related to Verizon's fiber optic products, including technical, account status, billing, orders and installation\repair scheduling, and diagnosis and repair of customer-owned equipment attached to Verizon network.*Documentation of all testing, possible remedies, suggestions of remedies offered to customers and the end solutions, ensuring proper information flow to systems analysts.

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  Law Offices of Robert M. Geller & Assoc

  • Paralegal\Legal Assistant, Office Manager, Computer & Network Administrator

    • Aug 1999 - Dec 2006

    Assist with multiple office locations, all general office requirements and administrative assisting.*Work-flow coordination, case management, client, judicial and clerk contact, creditor contact, including case accounting and negotiations.*Computer systems administration\technician\security, data storage, business continuity planning, implementation and testing, document lifecycle, data storage, management andplanning, organizational IT strategy, implementation\review.*Employee training.*Personal Bankruptcy, Family Law, Corp. Law, Criminal Law, Personal Injury (All of this includes various contract review and compliance scenarios.)BACKGROUND

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  Florida Property & Casualty Insurance Sales and Service. Surety Agent

  • Proprietor, Licensed Agent, Managing Director

    • Jan 1900 - Jan 1912

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  C. Jacobs & Jacobs Bail Bonds

  • Florida

  • Owner, Licensed Agent, Manager

    • 1900 - 1912
    • Florida

    Jacksonville, Florida