See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

Chris Irving profile image

Chris Irving

Senior Service Manager / Success Manager at Juniper Networks
Intro Book
Seasoned telecommunications professional with expertise in technical service delivery and team leadership.
  • Claim this Profile
Location
Melbourne, Victoria, Australia, AU
Skills
  • Telecommunications
  • Management
  • Technical Service Delivery
  • Stakeholder Management
  • Support Services Management
  • Show all
image
image

Refer a Friend to Get
100 Credits For FREE

Refer a Friend Now

Bio

Generated by
Topline AI
Chris Irving is a seasoned telecommunications professional with extensive experience in technical service delivery, stakeholder management, and team leadership. He has held senior roles in various companies, including Juniper Networks, Telstra, and MRV Communications, where he managed complex technical issues, delivered solutions, and drove business growth. Chris holds a Bachelor of Engineering degree from RMIT University and has completed various certifications in IT service management, security, and leadership.

Credentials

  • CISSP Cert Prep (2021): 5 Identity and Access Management
    LinkedIn
    Mar, 2024
    - Jun, 2026
  • CISSP Cert Prep (2021): 6 Security Assessment and Testing
    LinkedIn
    Mar, 2024
    - Jun, 2026
  • CISSP Cert Prep (2021): 7 Security Operations
    LinkedIn
    Mar, 2024
    - Jun, 2026
  • CISSP Cert Prep (2021): 8 Software Development Security
    LinkedIn
    Mar, 2024
    - Jun, 2026
  • Prepare for the ISC2 Information Systems Security Professional (CISSP) Certification Exam (2021)
    LinkedIn
    Mar, 2024
    - Jun, 2026
  • CISSP Cert Prep (2021): 1 Security and Risk Management
    LinkedIn
    Feb, 2024
    - Jun, 2026
  • CISSP Cert Prep (2021): 2 Asset Security
    LinkedIn
    Feb, 2024
    - Jun, 2026
  • CISSP Cert Prep (2021): 3 Security Architecture and Engineering
    LinkedIn
    Feb, 2024
    - Jun, 2026
  • CISSP Cert Prep (2021): 4 Communication and Network Security
    LinkedIn
    Feb, 2024
    - Jun, 2026
  • CISSP Cert Prep (2021): The Basics
    LinkedIn
    Feb, 2024
    - Jun, 2026
  • IT Service Management Foundations: Problem Management
    LinkedIn
    Aug, 2023
    - Jun, 2026
  • Outsourcing Management
    LinkedIn
    Aug, 2023
    - Jun, 2026
  • Understanding Zero Trust
    LinkedIn
    Aug, 2023
    - Jun, 2026
  • Using SABSA to Architect Cloud Security
    LinkedIn
    Aug, 2023
    - Jun, 2026
  • Agile at Work: Building Your Agile Team
    LinkedIn
    Jul, 2023
    - Jun, 2026
  • Become a Six Sigma Green Belt
    LinkedIn
    Jul, 2023
    - Jun, 2026
  • Change Management Foundations
    LinkedIn
    Jul, 2023
    - Jun, 2026
  • Critical Thinking for Better Judgment and Decision-Making
    LinkedIn
    Jul, 2023
    - Jun, 2026
  • How to Manage Lean Six Sigma Projects: Part I
    LinkedIn
    Jul, 2023
    - Jun, 2026
  • How to Manage Lean Six Sigma Projects: Part II
    LinkedIn
    Jul, 2023
    - Jun, 2026
  • Learning Minitab
    LinkedIn
    Jul, 2023
    - Jun, 2026
  • Operational Excellence Foundations
    LinkedIn
    Jul, 2023
    - Jun, 2026
  • Power BI Essential Training
    LinkedIn
    Jul, 2023
    - Jun, 2026
  • PRINCE2 in Action - Project management in real terms
    O'Reilly
    Jul, 2023
    - Jun, 2026
  • Project Management: Iterative Methods
    LinkedIn
    Jul, 2023
    - Jun, 2026
  • Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
    LinkedIn
    Jul, 2023
    - Jun, 2026
  • Root Cause Analysis: Getting to the Root of Business Problems
    LinkedIn
    Jul, 2023
    - Jun, 2026
  • Selling into Industries: Retail and Consumer Products
    LinkedIn
    Jul, 2023
    - Jun, 2026
  • Six Sigma: Green Belt
    LinkedIn
    Jul, 2023
    - Jun, 2026
  • Six Sigma: White Belt
    LinkedIn
    Jul, 2023
    - Jun, 2026
  • Statistics Foundations 3: Using Data Sets
    LinkedIn
    Jul, 2023
    - Jun, 2026
  • Statistics Foundations 4: Advanced Topics
    LinkedIn
    Jul, 2023
    - Jun, 2026
  • Developing Your Emotional Intelligence
    LinkedIn
    Jun, 2023
    - Jun, 2026
  • Getting Started with Power BI
    LinkedIn
    Jun, 2023
    - Jun, 2026
  • How to Rock an Interview
    LinkedIn
    Jun, 2023
    - Jun, 2026
  • Learning ServiceNow
    LinkedIn
    Jun, 2023
    - Jun, 2026
  • Project Management Foundations: Risk (2018)
    LinkedIn
    Jun, 2023
    - Jun, 2026
  • SIAM/MSI - An Introduction to Service Integration and Management/ Multi-Sourcing Integration for IT Service Management
    O'Reilly
    Jun, 2023
    - Jun, 2026
  • Six Sigma Foundations
    LinkedIn
    Jun, 2023
    - Jun, 2026
  • Addressing Unconscious Bias as a Leader
    LinkedIn
    May, 2023
    - Jun, 2026
  • Fostering Belonging as a Leader
    LinkedIn
    May, 2023
    - Jun, 2026
  • Introduction to Data Science
    LinkedIn
    May, 2023
    - Jun, 2026
  • Learning Data Science: Understanding the Basics
    LinkedIn
    May, 2023
    - Jun, 2026
  • Unconscious Bias
    LinkedIn
    May, 2023
    - Jun, 2026
  • Building Rapport on Virtual Sales Calls
    LinkedIn
    Jan, 2023
    - Jun, 2026
  • Business Development Manager / Service Business Management - Services Enablement Journey Map – Sales, 56 modules, 10hours
    Juniper Networks
    Jan, 2023
    - Jun, 2026
  • Communicating with Confidence
    LinkedIn
    Jan, 2023
    - Jun, 2026
  • Communication within Teams
    LinkedIn
    Jan, 2023
    - Jun, 2026
  • Consulting Foundations: Client Management and Relationships
    LinkedIn
    Jan, 2023
    - Jun, 2026
  • Consulting Foundations: The Concept of Value
    LinkedIn
    Jan, 2023
    - Jun, 2026
  • Designing a Presentation
    LinkedIn
    Jan, 2023
    - Jun, 2026
  • How to Build Rapport Quickly
    LinkedIn
    Jan, 2023
    - Jun, 2026
  • Master Confident Presentations
    LinkedIn
    Jan, 2023
    - Jun, 2026
  • Negotiation Foundations
    LinkedIn
    Jan, 2023
    - Jun, 2026
  • Negotiation Skills
    LinkedIn
    Jan, 2023
    - Jun, 2026
  • Pricing Strategy: Value-Based Pricing
    LinkedIn
    Jan, 2023
    - Jun, 2026
  • Problem-Solving Techniques
    LinkedIn
    Jan, 2023
    - Jun, 2026
  • Project Management - Services Enablement Journey Map – Technical, 62 modules, 10hours
    Juniper Networks
    Jan, 2023
    - Jun, 2026
  • Resident Engineer - Services Enablement Journey Map – Heavier technical, 52 modules, 10hours
    Juniper Networks
    Jan, 2023
    - Jun, 2026
  • Sales and the Science of Trust
    LinkedIn
    Jan, 2023
    - Jun, 2026
  • Sales Fundamentals
    LinkedIn
    Jan, 2023
    - Jun, 2026
  • Sales Negotiation
    LinkedIn
    Jan, 2023
    - Jun, 2026
  • Sales Strategies and Approaches in a New World of Selling
    LinkedIn
    Jan, 2023
    - Jun, 2026
  • Solution Sales
    LinkedIn
    Jan, 2023
    - Jun, 2026
  • Speaking Confidently and Effectively
    LinkedIn
    Jan, 2023
    - Jun, 2026
  • Strategic Thinking
    LinkedIn
    Jan, 2023
    - Jun, 2026
  • The Science of Sales
    LinkedIn
    Jan, 2023
    - Jun, 2026
  • Tips for Writing Business Emails
    LinkedIn
    Jan, 2023
    - Jun, 2026
  • Building Business Relationships (2019)
    LinkedIn
    Dec, 2022
    - Jun, 2026
  • Managing Stress for Positive Change
    LinkedIn
    Dec, 2022
    - Jun, 2026
  • Sales Foundations
    LinkedIn
    Dec, 2022
    - Jun, 2026
  • Sales: Closing Strategies
    LinkedIn
    Dec, 2022
    - Jun, 2026
  • Service Management - Services Enablement Journey Map – Technical, 62 modules, 10hours
    Juniper Networks
    Dec, 2022
    - Jun, 2026
  • Articulating Your Value
    LinkedIn
    Nov, 2022
    - Jun, 2026
  • Business Writing Principles
    LinkedIn
    Nov, 2022
    - Jun, 2026
  • Creating Powerful Sales Proposals
    LinkedIn
    Nov, 2022
    - Jun, 2026
  • Developing Executive Presence
    LinkedIn
    Nov, 2022
    - Jun, 2026
  • Developing Your Emotional Intelligence (2017)
    LinkedIn
    Nov, 2022
    - Jun, 2026
  • How to Resolve Conflicts
    LinkedIn
    Nov, 2022
    - Jun, 2026
  • How to Talk to Anyone (Blinkist Summary)
    LinkedIn
    Nov, 2022
    - Jun, 2026
  • Improving Your Listening Skills
    LinkedIn
    Nov, 2022
    - Jun, 2026
  • Own Your Voice: Improve Presentations and Executive Presence
    LinkedIn
    Nov, 2022
    - Jun, 2026
  • Sales Discovery
    LinkedIn
    Nov, 2022
    - Jun, 2026
  • Soft Skills for Sales Professionals
    LinkedIn
    Nov, 2022
    - Jun, 2026
  • Solving Business Problems
    LinkedIn
    Nov, 2022
    - Jun, 2026
  • Communication Foundations
    LinkedIn
    Sep, 2022
    - Jun, 2026
  • Managing and Working with a Technical Team for Nontechnical Professionals
    LinkedIn
    Apr, 2022
    - Jun, 2026
  • Project Management: Solving Common Project Problems
    LinkedIn
    Apr, 2022
    - Jun, 2026
  • Project Management: Technical Projects
    LinkedIn
    Apr, 2022
    - Jun, 2026
  • Project Management Simplified
    LinkedIn
    Mar, 2022
    - Jun, 2026
  • Project Management Tips
    LinkedIn
    Mar, 2022
    - Jun, 2026
  • Improve Your ITIL® Skills
    LinkedIn
    Sep, 2020
    - Jun, 2026
  • ITIL® Foundation 4 First Look
    LinkedIn
    Sep, 2020
    - Jun, 2026
  • Learning ITIL®
    LinkedIn
    Sep, 2020
    - Jun, 2026
  • Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts
    LinkedIn
    Sep, 2020
    - Jun, 2026
  • Putting ITIL® into Practice: DevOps for ITIL® Practitioners
    LinkedIn
    Sep, 2020
    - Jun, 2026
  • Putting ITIL® into Practice: Problem Management Techniques
    LinkedIn
    Sep, 2020
    - Jun, 2026
  • Inclusive Leadership
    LinkedIn
    Aug, 2020
    - Jun, 2026
  • Juniper Networks Certified Associate, Junos (JNCIA-Junos)
    Juniper Networks
    Oct, 2021
    - Jun, 2026
  • Juniper Networks Certified Associate, Security (JNCIA-SEC)
    Juniper Networks
    Oct, 2021
    - Jun, 2026
  • ITIL® Foundation Certificate in IT Service Management
    PeopleCert
    Feb, 2021
    - Jun, 2026

Experience

  • Juniper Networks
    • Melbourne, Australia
    • Senior Service Manager / Success Manager
      • Oct 2019 - Present
      • Melbourne, Australia

      Key Roles and Responsibilities• Senior Service Manager / Success Manager.• Key Technology focus: Security Technologies, BNG (Broadband Network Gateway), Routing, and Switching.• SLA’s and KPI’s compliance and reporting.• Life cycle management.• Change Management.• System Integration.• Manage oper...

  • Contractor
    • Melbourne, Australia
    • IT&T Contractor and Business Development
      • Nov 2018 - Sep 2019
      • Melbourne, Australia
  • Telstra
    • Melbourne, Victoria, Australia
    • Production Test Manager
      • Mar 2018 - Oct 2018
      • Melbourne, Victoria, Australia

      Key Roles and Responsibilities• Manage the testing of new products going into the Telstra Network• Follow ITIL processes.• Make sure new products meet security, functionality, and process requirements.• Facilitate communication; resource and time management; manage the resolution of defects and i...

  • MRV Communications
    • Melbourne, Australia
    • Principal Support Engineer ANZ
      • Feb 2016 - Oct 2017
      • Melbourne, Australia

      Key Roles and Responsibilities• Manage and perform support and operational activities in ANZ for MEF compliant optical edge and aggregation technologies. This involved working on inhouse hardware based on the Linux kernel, and and Linux based management systems.• Incident management, resolving ne...

  • IBIL (M) Sdn Bhd
    • Malaysia
    • Senior Technical Service Delivery Manager
      • Apr 2008 - Dec 2015
      • Malaysia

      Key Roles and Responsibilities• Overall responsibility for VoIP based Mobile Number Portability (MNP) and Class 4 trunking projects for Telekom Malaysia. This also involved co-ordinating activities with the vendor, customer, contractors, and internal staff.• Manage teams of up to 24 staff (intern...

  • Sonus Networks
    • Singapore, Singapore
    • Technical SE Manager APAC
      • Apr 2001 - Apr 2007
      • Singapore, Singapore

      Key Roles and Responsibilities• Manage delivery of services and solutions, support, and operational activities for APAC and Globally.• Incident management, resolving network affecting major and critical incidents.• Manage cases and make sure SLA’s and KPI’s are achieved.• Technical project manage...

  • Ericsson Australia
    • Support Engineer
      • Nov 1997 - Sep 2000

      Key Roles and Responsibilities• Manage and deliver VoIP based solutions globally, including, design, compliance testing, system integration and testing, delivery, support, and life cycle management.• Incident management, resolving network affecting major and critical incidents.• Delivery of RFI&#...

  • Telstra
    • Melbourne, Victoria, Australia
    • Telecommunications Engineer
      • Dec 1990 - Nov 1997
      • Melbourne, Victoria, Australia

      Developing solutions and providing technical support for Telstra’s switch network(1989-1990: Computer Engineering Cadet/Intern)

Education

  • 1987 - 1990
    RMIT University

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Software Development”

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Social Profiles

Community

You need to have a working account to view this content. Click here to join now

Similar Profiles