Experience

• 

  Australian Salaried Medical Officers' Federation Queensland

  • Brisbane, Queensland, Australia

  • Industrial Officer

    • May 2023 - Present
    • Brisbane, Queensland, Australia

• 

  Queensland Parliament

  • Brisbane, Australia

  • Electorate Officer

    • Apr 2018 - Nov 2022
    • Brisbane, Australia

    Electorate Offices of:Grace Grace MP for McConnel (2021-2022)Bart Mellish MP for Aspley (2019-2021)Dr Anthony Lynham MP for Stafford (2017-2019)In this role I: consulted with other electorate and ministerial staff, state governmentdepartments and constituents on matters relating to the electorate held a strong working knowledge of each portfolio my MP was responsible forand other broader areas of general state government policy researched and prepared reports, briefing notes, memoranda andcorrespondence appropriately managed complex and confidential state government issues to helpconstituents achieve positive outcomes liaised with all levels of government to navigate complex multi-government issueson behalf of constituents autonomously attended meetings with constituents and supported MPs in theirmeetings maintained appointment diaries and travel arrangements processed incoming and outgoing mail, filing correspondence and maintainingappropriate records managed budgets and acquitted MP and office expenses engaged with local journalists and media to achieve positive stories for MPs prepared and delivered regular newsletters and daily social media screened email, telephone calls and social media comments supervised and trained other staff.

• 

  Queensland Government

  • Brisbane, Queensland, Australia

  • Policy Advisor and Caucus Liaison Officer

    • Apr 2015 - Jul 2017
    • Brisbane, Queensland, Australia

    • Develop and maintain strong stakeholder relations with senior departmental staff and provide high-level policy advice and support to the Treasurer and Members of Parliament (MPs) across all portfolios.• Utilise exemplary verbal and written communication skills to prepare accurate and concise briefings, reports and correspondence for the Treasurer across all Queensland Government matters including items before the Cabinet Budget Review Committee (CBRC).• Conduct inter-agency liaison and negotiation of budget initiatives and proposals for CBRC submissions.• Employ high-level relationship management skills to liaise with departmental staff to assist MPs with complex and sensitive constituent issues with an ability to influence key decision makers and work collaboratively to resolve issues e.g. Budget funding, SPER debts, Stamp Duty, Land Tax, workplace safety issues, work cover claims, Social Benefit Bonds, Business Development Fund and Stolen Wages Repatriation.• Analyse complex systems to develop and implement continuous improvement strategies that transform efficiencies, controls and practices while delivering positive outcomes for stakeholders e.g. my overhaul of the SPER communication process streamlined systems and fast-tracked responses and resolutions.• Manage strong stakeholder relations with key industry groups regarding government initiatives, opportunities and decisions e.g. Market-led Proposals and liaison with peak sporting bodies.• Provide accurate and concise information to Caucus and parliamentary committees on a wide range of legislation and emerging issues while managing complex interpersonal and political negotiations.• Prepare numerous media releases, speeches and social media for the Treasurer on various content spanning the entire portfolio.

• 

  Queensland Nurses and Midwives'​ Union

  • Brisbane

  • Legal Officer's Assistant

    • May 2014 - Jul 2014
    • Brisbane

    I assisted the QNU-initiated case for nurses and midwives regarding the provision of adequate break entitlements. This complex case spanned several years of employment, multiple awards and entitlements, numerous staff, workplaces, rostering systems and campuses across Queensland Health. My role was to analyse the data, apply the industrial ruling and communicate with departmental staff to access and verify information and then liaise with members regarding the progress of their individual claims. In this role I:• liaised with members and Queensland Health staff in complex industrial matters to interpret individual circumstances and apply rules accordingly• interpreted and analysed multiple complex workplace systems (payroll and timesheets) to extract relevant information applicable to the industrial ruling• communicated with members regarding the progress of their individual claims both successful and declined• effectively assisted the Legal Officer with approximately 90 member claims for breaches of the “Rest breaks between shifts” provisions of the Queensland Health Nurses and Midwives Award State –2011.

• 

  Together Queensland

  • Brisbane, Australia

  • Industrial Officer and Organiser

    • Jun 2009 - Nov 2013
    • Brisbane, Australia

    As an Industrial Officer I:• utilised strong verbal and written communication skills to field numerous phone calls and emails seeking advice and support in industrial matters• simultaneously managed up to 30 cases including employee investigations, disciplinary actions, show cause letters and complaints, across all state government departments• prepared internal reports and file notes, and external correspondence during the case management process• interpreted and analysed legislation, acts, awards, agreements, directives and departmental policies to appropriately advise and represent workers in a wide variety of issues• liaised with departmental HR and represented employees facing disciplinary actionAs an Organiser I:• performed induction presentations to government workers across all departments and agencies, from small groups to large audiences of 100 or more• conducted numerous individual meetings on a daily basis with new government workers to directly recruit members to the union• identified and developed delegates in several departments and fostered their development and training • met with members in the workplace to discuss industrial issues and promote campaigns• worked with other teams in the union to assist members with workplace issues and collaborated on finding positive resolutions• briefed members on changes to legislation and raised awareness of workplace issues • conducted surveys with workers to prepare enterprise bargaining log of claims • built strong cooperative relationships with delegates to facilitate the two-way flow of information to assist members effectively access appropriate union support services and achieve positive workplace outcomes• regularly performed the role of lead organiser and mentor for new union staff• successfully recruited over 900 members from 2010 to 2013 and consistently achieved top ranking in weekly recruitment figures reaching and setting new benchmarks for key performance indicators.

• 

  Queensland Council of Unions

  • Brisbane, Australia

  • Project Officer

    • Mar 2008 - Jan 2009
    • Brisbane, Australia

    • Represented the union movement in the Experience Pays Awareness Strategy (EPAS), part of the Queensland Government Skilling Queenslanders for Work initiative by the former Department of Employment and Industrial Relations (DEIR).• Built productive working relationships with Industry Liaison Officers and Project Officers from employee and employer peak bodies as well as public and private sector industry groups–as evidenced by these groups proactively inviting me to present EPAS information at their respective events and workshops.• Developed and successfully implemented the communication strategy to have EPAS added into superannuation information evenings, effectively targeting the key demographic of mature age workers transitioning to retirement.• Regularly presented EPAS HR strategies to recruit, retrain and retain mature-age workers to group meetings at the QCU.• Ran seminars to encourage mature-age employees to remain in the workforce beyond retirement age.• Represented EPAS at Skills Formation Industry Group forums throughout Queensland targeting industries such as avionics, transport, child safety and food processing.• Conducted workshops throughout the state to encourage employers to value mature-age workers.• Demonstrated ways of maintaining productivity levels to employers by encouraging innovative and inclusive mature-age friendly workplace practices.• Provided regular progress reports and briefings to DEIR.• Answered enquiries from mature-age workers and job seekers via telephone and email.• Utilised interest-based bargaining skills when participating in negotiations with the Queensland Health Enterprise Bargaining team for EB7. • Provided QComp appeal advice to assist workers in complex workplace injury claim reviews.

• 

  QUT (Queensland University of Technology)

  • Australia
  • Higher Education
  • 700 & Above Employee

  • Production Coordinator

    • 2006 - 2008

    • Handled enquiries regarding the university’s in-house production of educational television programs.• Sourced and hired teams of external contractors for video production work.• Negotiated and managed contracts with external video production service providers.• Reconciled all billing and financial reporting for each production.• Registered and processed the payment of production music licence fees to AMCOS/APRA.

  • Studio Audio Operator, Briz-31 News

    • 1999 - 2008

    • Instructed students on correct microphone technique and contributed towards creating a comfortable educational environment for students new to broadcast journalism.• Operated the audio desk during live recordings and ensured a high production standard at all times.

  • Technical Support Officer

    • 2004 - 2006

    • Provided audio-visual and technical services for the Creative Industries Faculty.• Responded to call outs to assist teaching staff and students with audio visual equipment issues, providing effective problem solving and customer solutions.• Managed equipment loans, repairs and maintenance. • Scheduled edit suite and studio bookings.• Effectively communicated with students and academics from a diverse range of ethnic and cultural backgrounds.