Experience

• 

  DHA Group, Inc.

  • Winchester, Virginia

  • Senior Information Technology Specialist

    • May 2017 - Present
    • Winchester, Virginia

• 

  Telos Corp.

  • United States
  • Computer and Network Security
  • 700 & Above Employee

  • Hardware Engineer

    • Dec 2010 - May 2017

    Provide internal support through a sub-contractor agreement with the United States Department of Defense. Troubleshoot and perform testing on newly configured PCs, laptop’s and other computer hardware. Write and submit reports on tested hardware. Maintain inventory documentation and monitor quality control. Act as a liaison between vendors and Government (DOD) to test new equipment. Create and re-image operating systems utilizing Symantec Ghost images on PCs and laptop computers.

  • Hardware Engineer

    • 2010 - 2016

• 

  American Public University System

  • Charles Town, WV

  • IT Specialist

    • Feb 2007 - Dec 2010
    • Charles Town, WV

    Provide support to internal and external end users. Troubleshoot and perform diagnostic testing on PCs and laptop computers. Maintain inventory documentation and monitor quality control. Utilize Symantec Ghost images on PCs and laptop computers.

• 

  SCI Consulting, Inc.

  • United States Geological Survey National Center 12201 Sunrise Valley Drive

  • Lead Support Analyst

    • Feb 2003 - Feb 2007
    • United States Geological Survey National Center 12201 Sunrise Valley Drive

    Served as a liaison between employees in the helpdesk department and management. Provided internal and external client hardware support through a sub-contractor agreement to the United States Department of the Interior.