Experience

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  Queensland Shared Services

  • Australia
  • Software Development
  • 100 - 200 Employee

  • Principal Portfolio Officer

    • Jul 2021 - Present

    Queensland Shared Services provides payroll, finance, recruitment and supporting services to Queensland Government departments and agencies.I continue to work in a variety of rolesKey Responsibilities & DutiesPrincipal Portfolio Officer- Provide expert portfolio-level advice and support to stakeholders- Support relevant portfolio governance framework(s) to enable effective decision-making- Coordinate a range of portfolio functions supporting delivery of successful programs and projects.- Establish and maintain a portfolio of work reporting framework- Work collaboratively across QSS and DCHDE- Coordinate the project assurance process- Coordinate the initial privacy impact assessment process- Provide ad-hoc advice and support- Build supportive and productive relationships with stakeholdersPortfolio Officer- Autonomously engage, provide expert advice and respond to ideation, project and portfolio matters on behalf of the Portfolio Office- Maintain databases, document management systems and filing systems- Assist in coordinating the development and implementation of plans, policies and procedures and in managing processes- Undertake and participate in project governance- Resolve problems and assist in the development and implementation of projects, initiatives, ideas, policies, processes and systems- Closely monitor timeframes and report any potential issues or slippages- Provide clear and regular reporting on idea and project progress or other agreed key performance indicators- Attend meetings with departmental officers to discuss, evaluate and revise plans, systems and procedures- Regularly disseminate information to relevant stakeholders- Engage, consult and build effective working relationships with key internal and external stakeholders

  • Senior Project Support Officer/Business Analyst/Senior Support Officer

    • Aug 2019 - Jul 2021

    Queensland Shared Services provides payroll, finance, recruitment and supporting services to Queensland Government departments and agencies.I continue to work in a variety of rolesKey Responsibilities & DutiesSenior Project Support Officer- Support the Machinery of Government (MoG) initiative to manage the communication and flow of Blueprints and Business Attribute Documents- Assist with document management, meetings, presentations, minutes and reporting- Provide overall support to the MoG initiativeBusiness Analyst- Support the Machinery of Government (MoG) initiative to develop task lists and communications, liaise with partner agencies, log tasks in ServiceNow and provide overall support to the MoG processTechnical Trainer- Develop training programs, work instructions and support documents in conjunction with Service Delivery teams to support business processesSenior Support Officer/Business Support Officer- Provide business and administration support to the Customer Relationship Management team (previously Systems and Strategy and Engagement teams including General Manager and Executive Directors)- Administration tasks – shared inbox and calendar management for teams and executive, travel bookings, correspondence tracking, meeting minutes, meeting bookings, facilities requests, invoice payments (via SAP), stationary ordering, document management, credit card reconciliations, documentation, client communications and ad hoc requests- Customer Relationship Management (CRM) specific tasks: customer communications, coordination of the CRM team to manage meetings, diaries, raise risks, distribute information, manage reports, develop procedure and documentation, respond to lower level customer enquiries, input information into ServiceNow and coordinated various projects (sharepoint, payroll calendars, closure communications)

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  BUSY At Work

  • Brisbane, Australia

  • Business Development Manager

    • Feb 2019 - Jun 2019
    • Brisbane, Australia

    BUSY At Work is a not-for-profit organization administering Federal Government contracts particularly in the area of Apprenticeships and Traineeships.Short Term ContractKey Responsibilities & Duties- Prospecting, researching, contacting and developing B2B relationships with new clients to sel...

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  TAFE Queensland Brisbane

  • Brisbane, Australia

  • Business Development Officer

    • Mar 2015 - Dec 2018
    • Brisbane, Australia

    Left due to redundancy.TAFE Queensland is the public and largest provider of Vocational Education in Queensland.Key Responsibilities & Duties- Prospecting, researching, contacting and developing B2B relationships with new stakeholders to sell a range of training solutions- Account/Relationshi...

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  Wine & Dine'm Catering

  • Brisbane, Australia

  • Senior Event Manager

    • Sep 2008 - Mar 2015
    • Brisbane, Australia

    Wine & Dine’m Catering is an off-site event catering company based in Brisbane, Australia. Key Responsibilities & Duties- Account/Relationship Management of key clients and venues including the Queensland Performing Arts Centre, Lightspace, Brisbane Airport Corporation, Baulderstone/Lend...

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  Hammerson

  • London, United Kingdom

  • Temp Secretary/Personal Assistant

    • Feb 2008 - Aug 2008
    • London, United Kingdom

    Hammerson is an owner, manager and developer of retail destinations in Europe. Key Responsibilities & Duties- Secretary to Company Secretarial Department (3 months)- Personal Assistant to three Project Managers (3 months)- Standardising formats for company reports- Collating board papers- Dia...

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  Event School London

  • London, United Kingdom

  • Lecturer/Administration

    • Jul 2007 - Feb 2008
    • London, United Kingdom

    The Event School London and Hotel School London was a private college offering training in Event Management, Hotel Management, Tourism and Wedding Planning.Key Responsibilities & Duties- First point of call for all new student enquiries (phone, email, web enquiry)- Administration- Enrolment o...

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  Caxton St Catering

  • Brisbane, Australia

  • Event Executive

    • Sep 2004 - May 2007
    • Brisbane, Australia

    Caxton St Catering is an off-site event catering company based in Brisbane, Australia. Key Responsibilities & Duties- Account/Relationship Management of key clients and venues including the Queensland Performing Arts Centre, La Boite Theatre Company, Brisbane Airport Corporation and Macquarie...

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  Stamford Plaza Brisbane

  • Brisbane, Australia

  • Night Manager/Assistant Manager/Banquet Events Executive

    • Oct 2000 - Sep 2004
    • Brisbane, Australia

    Stamford Plaza Brisbane is a five star hotel located in Brisbane, Australia.Key Responsibilities & DutiesNight Manager/Duty Manager- Customer service as per five star standards- Management and responsibility of hotel operations whilst on shift- Property management system financial reporting a...

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  Carlton Crest Hotel Brisbane

  • Brisbane, Australia

  • Reception Team Leader

    • Jun 1999 - Oct 2000
    • Brisbane, Australia

    The Carlton Crest Hotel was the largest hotel in Brisbane, Australia (it has since been rebranded as the Pullman & Mercure Brisbane King George Square).Key Responsibilities & Duties- Supervision of Reception team- Rostering- Complaint handling- Reception duties (check-in/out of guests, ca...