Bio
Experience
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United States
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Banking
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700 & Above Employee
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Manager, Consumer Lending
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Nov 2012 - Present
Report to the Vice President of the Consumer Loan Center.Supervise, motivate, educate, coach, and evaluate the performance of the staff. Monitor the daily productivity of the teams to ensure goals and strategic objectives are met. Manage the dealer/lender relationship related to the approval and funding process of loans. Monitor the turnaround times and service levels. Assist the Vice President on special projects and prepare weekly and monthly key indicator reports. Act as a source for the frontline on policies and procedures. Serve as a Loan Officer to make loan decisions on escalated situations, check authority limit $100k
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Assistant Manager
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Jan 2008 - Oct 2012
Report to the Manager and Vice President of the Consumer Loan Center.Supervise, motivate, educate, coach, and evaluate the performance of the staff. Monitor the daily productivity of the teams to ensure goals and strategic objectives are met. Manage the dealer/lender relationship related to the approval and funding process of loans. Monitor the turnaround times and service levels. Assist Manager on special projects and prepare weekly and monthly key indicator reports. Act as a source for the frontline on policies and procedures. Serve as a Loan Officer to make loan decisions on escalated situations, check authority limit $100k
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Quality Control Specialist/Credit Analyst II
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Jan 2005 - Dec 2007
Report to the Manager and Vice President of the Consumer Loan Center.
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Senior Telephone Phone Representative
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Dec 1999 - Dec 2004
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Education
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2014 - 2016Western CUNA Management School
Suggested Services
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Industry Focus. “Banking and Financial Services”
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