Experience

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  Genuine Solutions

  • Surbiton, England, United Kingdom

  • Business Support Executive

    • Feb 2022 - Present
    • Surbiton, England, United Kingdom

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  LockSub

  • Chessington, England, United Kingdom

  • Emergency Dispatcher

    • Sep 2020 - Dec 2021
    • Chessington, England, United Kingdom

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  Zurich Insurance Company Ltd

  • Croydon, England, United Kingdom

  • Account Executive

    • Mar 2018 - Sep 2020
    • Croydon, England, United Kingdom

    In my role I proactively manage, plan and execute key account management for 200+ insurance intermediaries. I work as part of a larger team with individuals taking ownership for aligned panels. Key responsibilities: • Build and manage relationships with assigned brokers through regular and structured telephone, email and face to face contact. • Creating, owning and running SME campaigns.• Regularly update profiles, large cases as well as scheme and placement behavior information, utilising CRM tools such as Salesforce. • Drive broker commitment to deliver opportunities in line with trading appetite including prospecting, cross selling opportunities and participation in campaigns.• Develop and expand internal relationships with key stakeholders.• Investigate and assess a variety of distributor queries or service requests and determine an appropriate course of action.• Track my financial performance against annual financial and operational targets.• Develop knowledge and understanding of risk and compliance policies and procedures. • Ensure daily delivery of good customer led outcomes through communicating with external and internal stakeholders. Organisational Health Index Team Member – well-being in the workplace has never been more important and as a member of the OHI team, we focus on well-being initiatives for Zurich employees to ensure everyone feels supported and rewarded at work.

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  G4S

  • Sutton, England, United Kingdom

  • Customer Service Executive

    • Sep 2015 - Mar 2018
    • Sutton, England, United Kingdom

    Within this role I was in charge of key G4S clients including; Elior, Compass and Tote, ensuring I was their first point of call for any enquiries or requests they may need resolved.Key responsibilities:• To deliver customer service to Key customers of G4S Cash Solutions• To compile reports and schedules to send to customers daily• To manage Key accounts through internal processes or via any appropriate communication channels, to ensure contractual obligations are met• To investigate any discrepancies or complaints regarding a customer’s scheduled service• To book services for key clients via multiple CRM systems

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  TC Facilities Management

  • Walton on the Hill, England, United Kingdom

  • Administrative Assistant

    • Mar 2015 - Sep 2015
    • Walton on the Hill, England, United Kingdom

    Initially starting on a 6 week temporary contract, I was asked to stay on longer which eventually lead to me being offered a full time permanent position within the company.Key responsibilities: • Filing & inputting personal and confidential data• Creating ID badges• Internal and external communications • Supporting the payroll and HR department • Making and taking payments• Reception and front of house duties

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  The Beauty Lounge

  • Epsom and Ewell, England, United Kingdom

  • Beauty Therapist

    • Jul 2012 - Feb 2015
    • Epsom and Ewell, England, United Kingdom

    Fully responsible for managing all aspects of customer service from Reception, front of house and appointment booking to back office functions such as customer database management.Key responsibilities: • Reception and bookings • Customer communications and relations • Managing clientele • Offering outstanding beauty services