Experience

• 

  delaware Philippines

  • Manila, National Capital Region, Philippines

  • SAP Production Planning Analyst

    • Jun 2021 - Present
    • Manila, National Capital Region, Philippines

• 

  Accenture

  • Measurement and Reports Analyst

    • Jan 2017 - May 2019

    • Built complete, timely and accurate innovative reports to help drive strategic business objectives and improvements. • Conceptualized and interpret data information gathered from multiple sources, reconcile and transform high-level information into details to a general understanding. • Advanced PowerPoint and Excel skills with experience in building informational charts and visualizations in a presentation ready report. Areas of Exposure: Operational Metrics | Service Management and Governance | Incident and Problem Management | Stakeholder Management

  • Health Insurance Analyst

    • Jun 2015 - Dec 2016

    • Responsible for the timely verification of medical insurance benefits for both admission, pre-admission visits and outpatient services within the scope of the insurance policy in an orderly and timely manner over the phone and email.• Ensures all insurance information has been completely and accurately obtained. Documents all pertinent insurance information into the CRM System to support actions taken on insurance charges or referral issues.

• 

  Convergys

  • Philippines

  • Senior Technical Support Specialist

    • May 2013 - Apr 2015
    • Philippines

    • Effectively managed a high-volume of customer support and problem resolution over the phone and email by focusing on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate solution and response for their TV, VOIP and Internet Service. • Acts as first level escalation point for critical issues while delivering excellent customer service. • Recognized for ability to communicate with customers and provide exceptional service that ensures client retention and positive feedback.

• 

  HGS - Hinduja Global Solutions

  • Philippines

  • Customer Service Representative

    • Jun 2011 - Feb 2013
    • Philippines

    • Provided first level of customer and technical support over the phone and email related to hardware and software camera products. • Provided excellent communication and problem-solving skills with initiative and accuracy to provide the customer with an efficient and positive experience.• Research and identify solutions to common issues to optimize and improve efforts spent on customer support