Experience

• 

  Zenith Bank (UK) Limited.

  • London Area, United Kingdom

  • Head, Trade Services & Corresponding Banking

    • Jan 2023 - Present
    • London Area, United Kingdom

    - Oversight functions over Letters of Credit, Document Handling, Bills for collection and Trade based Guarantees units, for Export and Import transactions.- Review and transmission of trade transactions.- Structuring Trade transactions and products to address customers' peculiar needs.- Increased the bank's collaboration with major correspondent banks.- Strategic engagement with relationship managers and customers on Trade Finance issues- Reinforcing measures to ensure full compliance to mitigate against- AML risk in all trade transactions- Member of various management committees, including EXCO- Protected client interests when resolving financial matters

• 

  Zenith Bank Plc

  • Lagos, Nigeria

  • Manager

    • Mar 2000 - Jan 2023
    • Lagos, Nigeria

    - Addressed customer issues with dedication and professionalism, ensuring swift, successful resolution.- Entrenched controls and risk assessments to achieve regulatory compliance.- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs and deliver excellent customer service.- Developed staff through targeted training opportunities, enhancing team capabilities.- Designed and implemented flexible products to aid business efficiency and address business challenges. These include the MCC – multiple cash covered LCs, Unconfirmed LCs Overdraft and the Zenith Bank annual non-oil export seminar.- Supported business development activities and onboarded new clients to grow revenues.- Prioritized activities to deliver desired results within scheduled time.- Aided senior leadership by recommending corrective actions and improvements to company operations and processes.- Prepared and presented reports, strategies and recommendations for consideration by senior management.- Introduction of new trade solutions to customers and ensuring smooth execution and completion of their transactions.- Accompanying business teams to meetings with new Trade customers to provide expert knowledge and guidance.- Organization and hosting of the Bank's annual non-oil export seminar.- Organization and facilitating Bank wide Trade trainings for non-trade personnel.- Created and developed Customer relationships as a credit and marketing officer.- Drove exceptional customer service delivery and exhibited frontline ownership as a customer service executive.- Effectively supervised various teams and motivated them to achieve outstanding results.