Experience

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  University of Calgary in Qatar

  • Qatar
  • Higher Education
  • 100 - 200 Employee

  • Senior Network Analyst

    • Jan 2016 - Present

    - Responsible for the development, implementation & maintenance of all network-related infrastructure services at the University.- Oversees Operations of Server Infrastructure including Virtualized & Unified Storage Services at the University.- Primary Technical Contact with vendors & service providers in the acquisition, setup & commissioning of all infrastructure hardware & software.- Develops & Implements workflow & business process for the provisioning of network services.- Provides Technical Lead & Advice to Other UCQ's IT Support Staff in Infrastructure areas such as network, servers & storage.Virtualization - VMware for Servers & VMware Horizon View for Desktop Windows Server - Microsoft Active Directory, DNS, DHCP, DFS, WSUSNetwork - Cisco ASASM, Cisco WiSM, Cisco WSA, BlueCoat PacketShaper, WhatsUpGold MonitoringStorage - DELL Compellent SystemBackup & DR - DELL Rapid Recovery/Appassure, Microsoft Azure Site Recovery(ASR)Security - Trend Micro OfficeScan XG/Deep Security/Vulnerability Protection

  • Network Support Analyst

    • Jul 2010 - Jan 2016

    - Install, configure, support & maintain the LAN/WAN, Internet, Network & Server Infrastructure Systems. - Identify, Interpret & Solve complex issues related to Network, Switching, Routing, Security & Windows Services. - Monitor Network to ensure availability of Network to all System users & perform necessary maintenance to support Network availability. - To manage performance tuning & capacity planning activities to enhance the performance of the network resources. - Perform routine backups of files stored on the network. - Analyze user support statistics and other data & recommend appropriate measures. - Provides expert technical support via telephone, email & remote administrator software or on-site as required.Virtualization - VMware for Servers, VMware Horizon View for Desktop, Trend Micro Deep SecurityWindows Server - Microsoft Active Directory, DNS, DHCPNetwork - Cisco ASA 5500, Cisco WLC, BlueCoat PacketShaper, IPSentry Network MonitoringBackup - Symantec Backup Exec

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  College of the North Atlantic - Qatar

  • Qatar
  • Education Administration Programs
  • 500 - 600 Employee

  • Computer Network Support Specialist

    • May 2008 - Jun 2010

    - Key Role Player & Team Member for the successful implementation & roll- out for the Wireless Network & Server Farm Switch Upgrade Project at the College of the North Atlantic - Qatar Campus.- Role of Configuration Manager in the ITIL Project at the College, established & setup the Configuration Management Process which played a part for the IT dept to receive the ISO20000 certification.- Administered & Managed the Cisco NAC Appliance Solution, including Clean Access Manager & Servers.- Looked at the daily activities & maintenance of 250+ Cisco Access Layer Switches & 275+ Wireless Access Points. - Monitored & Resolved Alarms and Issues from the HP Network Node Manager on the access layer devices.- Responsible for the setup, maintance & support of Configuration Management database(cmdB).- Provided Tier I & Tier II network support & troubleshooting. Windows Server - HP Network Node Manager, HP Enterprise Discovery Network - Cisco NAC, Cisco WLSE, Cisco WLC & Cisco Access Switches

  • Computer Support Specialist

    • Dec 2004 - Apr 2008

    - In charge of diagnosing & solving PC, network & domain problems - Identified & analyzed hardware/software problems or applications programs requirements.- Provided assistance and support to the Network Operations Team.- lead for Desktop Support Team in successful implemention & rollout of the Cisco NAC Solution(Network Admission Control) at the College of the North Atlantic - Qatar Campus.- Administrated & Managed the HP Openview ServiceDesk Solution which was the Facilities helpdesk system at the College.- Administrated & Managed the Altiris Solution including client management solution as well as patch management solution for PCs.- Administrated & Managed the Nortel IP Telephony System which was used as the VOIP telephony system at the College. Windows Server - HP OpenView Service Desk, Altiris Deployment Server Network - Cisco NAC & Cisco Access Switches IP Telephony - Nortel Systems

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  Mannai Corporation QSC

  • Qatar

  • Network Engineer

    • Sep 2004 - Nov 2004
    • Qatar

    - Team Member of the College of the North Atlantic College-Qatar Network Project.- Involved in the Implementation of Wireless Network at the Engineering Building.- Installed & Configured the various Network equipments – Cisco Switches, Access Points.