Experience

• 

  Entrepreneurs Financial Centre (EFC)

  • Zambia
  • Financial Services
  • 200 - 300 Employee

  • Senior Human Resource Business Partner - People & Culture

    • Jun 2023 - Present

    Responsible for aligning people strategy with business strategy through partnership with the business to design, develop, and implement strategies that attract, engage and develop employees and build upon a high performance culture.

  • Head-Business Development, Marketing & Communications

    • Apr 2021 - Jul 2023

    Responsible for overall strategic business growth through identification of new business partners and customers, development of appropriate business products and services, brand awareness, visibility and reaching new untapped audiences.

• 

  AB Bank Zambia Limited

  • Zambia
  • Banking
  • 500 - 600 Employee

  • Chief Operations Officer

    • Apr 2017 - Jun 2020

    • Developed and implemented strategic business plans, decisions, policies and procedures as approved by the Board of Directors • Created, enforced and monitored budgetary controls and other processes to ensure bank-wide compliance of internal and external regulations for all seven (7) branches• Managed deposit portfolio growth, monthly budget fulfilment, Payments Department and Customer Operations, to include the Call Centre• Led product development; creating new and updating existing products and services• Managed digital channel platforms• Represented the bank in Zambia and abroad for conferences and meetings in accordance with the bank’s Charter and list of competencies

  • Head of Banking Services

    • Apr 2016 - Apr 2017

    • Formulated and implemented annual and monthly budget for the Operations department (e.g., front/back office, cash services and payments services) • Created hiring requirements; recruited and trained diverse staff members for all branches • Developed and managed staff performance and incentive systems• Developed and implemented procedures and processes for cash management, payments & accounts to continuously improve business development, customer service and risk management• Ensured compliance with laws of Zambia and key regulatory bodies

  • Banking Services Co-ordinator

    • Apr 2014 - Apr 2016

    • Formulated and implemented an annual and monthly budget for the Operations department (e.g., front/back office, cash services and payments services) • Created hiring requirements; recruited and trained diverse staff members for all branches • Developed and managed staff performance and incentive systems• Developed and implemented procedures and processes to continuously improve business development, customer service and risk management• Ensured compliance with laws of Zambia and key regulatory bodies

  • Branch Manager

    • Apr 2013 - Mar 2014

    Responsible for managing a branch as a profit centre. Ensuring that both lending and all operational targets are fulfilled in alignment with banks overal business strategy. Managing all administrative and HR related issues as well as compliance and regulatory requirements.

  • Senior Client Advisor

    • Apr 2012 - Apr 2013

    • Supervised a client advisory team, ensuring complete compliance to bank policies and procedures and increasing customer satisfaction by 30%• Performed business development acquiring ~1,700 new clients per month, rapidly meeting operational performance targets

  • Client Advisor/Leading Client Advisor

    • Aug 2011 - Mar 2012

• 

  Pan African Building Society

  • Cashier Customer Service

    • 2009 - 2011

    Responsible for excellent customer experience delivery while attending to client cash needs. Daily transaction reconciliations and custodian of banks float.