Experience

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  Zamtel

  • Lusaka, Lusaka Province, Zambia

  • Sales Engineer

    • Mar 2023 - Present
    • Lusaka, Lusaka Province, Zambia

    Responsibilities1. Generate revenue from sale of enterprise products.2. Drive sales opportunities and offer appropriate solutions that meet the customer's needs3. Monitor the term's costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximizing cost/benefit ratios.4. Provide an important interface with customers5. Develop and ensure adherence to business process.6. Make most efficient use of resources i.e cost, people, time etc.7. Identify and prepare relevant information and data for reporting purposes.

• 

  ZTE Corporation

  • Lusaka, Lusaka Province, Zambia

  • PS/LTE Core Network Engineer (Trainee)

    • Nov 2022 - Feb 2023
    • Lusaka, Lusaka Province, Zambia

    1. Responsible for SGSN/GGSN/SGW/PGW commissioning, cutover, capacity expansion, upgrade, etc.;2. Responsible for the post-maintenance and troubleshooting of SGSN/GGSN/SGW/PGW, and provide technical communication and technical support to customers;3. Responsible for handling complaints in a timely manner, solving various problems, and improving customer satisfaction;4. Responsible for guiding users’ on-site use and routine maintenance, and guiding users to use the equipment correctly;

• 

  NECOR ZAMBIA LTD

  • Lusaka

  • Customer Support Engineer

    • Apr 2018 - Apr 2022
    • Lusaka

    ATM Support Engineer both Hardware and software

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  Carlcare Service Limited (Tecno Mobile)

  • Lusaka, Zambia

  • Software Tester Engineer

    • Nov 2016 - Jan 2018
    • Lusaka, Zambia

    1. To read all the Software Requirement Specification (SRS) documents and understand what need to be tested2. Based on the information procured in the above step decide on how it is to be tested3. Inform the test lead about what all resources will be required for software testing4. Execute all the test case and report defeats, define severity and priority for each defeat5. Complete the test task and submit the test report on time6. Carryout regression testing when changes are made to the code to fix bugs7. Responsible for designing testing scenarios for usability testing8. Interact with clients to better understand the product requirement or in case the product requires some kind of modification9. Assisting in creating test product documentation and also participate in test related walk through10. Effective communication with research departmental staffs, providing information they request11. Support Carlcare staffs to solve complaints of customers

• 

  Zamtel

  • Lusaka, Zambia

  • Intern

    • Jul 2015 - Oct 2015
    • Lusaka, Zambia

• 

  ZESCO

  • Lusaka, Zambia

  • Intern

    • Jul 2014 - Oct 2014
    • Lusaka, Zambia

    1. Maintenance works such as replacement of worn out equipment such as transformers in substations and copper cables on Pole Mounted Transformers (PMT).2. Restoration of service of affected customers.3. Placing of parallel groove (PG) clamps between a distribution line and service cables. 4. Pole mounting in preparation for new installation