Experience

• 

  Systemweb

  • Taipei, Taipei City, Taiwan

  • Project Manager

    • 2022 - Aug 2023
    • Taipei, Taipei City, Taiwan

    As a Project Manager with a passion for driving impactful change, I’ve had the privilege of leading diverse teams and overseeing critical initiatives. Here’s a glimpse into my journey:Project Delivery Excellence:Led a cross-functional team in the successful launch of a customer portal, resulting in a 20% increase in user engagement.Streamlined processes by implementing agile methodologies, reducing project delivery time by 15%.Managed project budgets with precision, consistently delivering within allocated funds.Stakeholder Engagement and Communication:Collaborated closely with stakeholders, including executives, product owners, and development teams.Facilitated regular status meetings, ensuring alignment on project goals and addressing roadblocks promptly.Crafted clear and concise project updates, keeping all parties informed and engaged.Risk Mitigation and Problem Solving:Identified potential risks early in the project lifecycle and developed mitigation strategies.Resolved conflicts within the team, fostering a positive work environment.Adapted swiftly to changing requirements, maintaining project momentum.Process Improvement Initiatives:Introduced automated reporting tools, reducing manual effort and enhancing data accuracy. Built out automations in the CRM to improve business processes. Implemented a knowledge-sharing platform, boosting team collaboration and knowledge transfer.Championed continuous improvement, seeking feedback and refining processes iteratively.Leadership and Team Development:Mentored junior project managers, nurturing their growth and fostering a culture of learning.Celebrated team achievements, reinforcing a sense of pride and motivation.Promoted a results-driven mindset, emphasizing accountability and ownership.Technical Acumen:Proficient in project management tools (e.g., Jira, Trello, Asana) and Microsoft Project.Familiar with Agile, Scrum, and Waterfall methodologies.

• 

  核聚集團 The Core Group

  • Taipei City, Taiwan

  • Corporate Relationship Manager

    • 2020 - 2022
    • Taipei City, Taiwan

    Client Relationship Excellence:Built and maintained long-term relationships with a diverse portfolio of corporate clients.Acted as a trusted advisor, understanding their unique needs and tailoring solutions accordingly.Resolved client queries promptly, ensuring their satisfaction and loyalty.Strategic Account Management:Analyzed client financials to identify growth opportunities and mitigate risks.Cross-sold additional products and services, enhancing client value and revenue.Collaborated with internal teams to deliver seamless solutions.Sales Support and Upselling:Worked closely with the sales team, providing insights and supporting client acquisition.Identified upselling opportunities, contributing to revenue growth.Risk Mitigation and Compliance:Monitored contract renewals and negotiated terms to benefit both parties.Ensured adherence to legal agreements, minimizing risks.Data-Driven Insights:Generated sales reports and analyzed performance metrics.Leveraged CRM tools to track interactions and forecast trends.Leadership and Collaboration:Led cross-functional teams to deliver exceptional service.Championed a customer-centric culture, emphasizing quality and responsiveness.Continuous Learning:Stayed abreast of industry trends, adapting strategies accordingly.Participated in workshops and conferences, expanding knowledge.Education and Qualifications:BSc/BA in Business Administration or related field.Certified Relationship Manager (CRM).