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CM
Chibinda Mugala
Back office Assistant at Bayport Financial Services
Statistical data analyst with experience in strategic planning and resource management.
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Location
Lusaka, Lusaka Province, Zambia, ZM
Skills
- Statistical Data Analysis
- Regression Analysis
- Resource Management
- Interpersonal Skills
- Strategic Planning
- Show all
Bio
Generated by
Topline AI
Chibinda Mugala is a seasoned professional with a strong background in statistical data analysis, strategic planning, and resource management. He has worked in various roles, including Senior Customer Services Assistant, Quality Assurance Officer, and Sales and Customer Services Trainee. Chibinda holds a Master of Science in Economics and Finance from ZAMBIA CENTRE FOR ACCOUNTACY STUDIES (ZCAS) and a Bachelor of Arts in Economics from ZAMBIA CATHOLIC UNIVERSITY (ZCU).
Credentials
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The fundamentals of digital marketing
Google Digital Skills For AfricaSep, 2018- May, 2026 -
ANTI-MONEY LAUNDERING, COUNTER TERRORISM FINANCING & PROLIFERATION CERTIFICATE
Financial Services Commission zambiaJan, 2023- May, 2026 -
Customer service certificate
Client Care Solutions Zambia Ltd
Experience
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South Africa
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Financial Services
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700 & Above Employee
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Back office Assistant
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Mar 2024 - Present
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Senior Customer Services Assistant - Commercial
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Nov 2022 - Mar 2024
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Zambia
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Telecommunications
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700 & Above Employee
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Quality Assurance Officer
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Nov 2021 - Nov 2022
my responsibilities include but are not limited to:- monitoring, evaluating and giving feedback to both inbound and outbound calls and also social media platforms.-working with team leaders to train/ coach agents to improve overall team performance. -supporting and training new employees. -ensuring adherence to all company policies and procedures
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Customer Service Consultant
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Jan 2021 - Nov 2021
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UBA Zambia
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Kitwe, Copperbelt, Zambia
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Sales and Customer Services Trainee
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Oct 2019 - Jul 2020
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Kitwe, Copperbelt, Zambia
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Laurence Paul Investment Services
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kitwe, Zambia
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Senior Sales Consultant
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Jan 2019 - Aug 2019
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kitwe, Zambia
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Education
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2024 - 2025ZAMBIA CENTRE FOR ACCOUNTACY STUDIES (ZCAS)
Master of science, Economics and Finance -
2014 - 2018
ZAMBIA CATHOLIC UNIVERSITY (ZCU)
Bachelor of Arts (B.A.), Economics -
2011 - 2013
NKANA HIGH SCHOOL
Suggested Services
This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection
Industry Focus. “Financial Services”
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References
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