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Chi Hang Raymond Lam profile image

Chi Hang Raymond Lam

Desktop Support Engineer at Green Light Worldwide
Intro Book
IT professional with expertise in desktop support and cybersecurity.
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Location
Wellington, Wellington, New Zealand, NZ
Languages
  • Cantonese Native or bilingual proficiency
  • English Professional working proficiency
  • Mandarin Limited working proficiency
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Bio

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Chi Hang Raymond Lam is a seasoned IT professional with expertise in desktop support, IT equipment management, and cybersecurity. He holds a Bachelor of Information Science (Information Technology) from Massey University and has certifications in various areas, including cybersecurity, cloud computing, and data science.

Credentials

  • Python Essentials 1
    Cisco
    Feb, 2024
    - Apr, 2026
  • Introduction to Cybersecurity
    Cisco
    Jan, 2024
    - Apr, 2026
  • Networking Basics
    Cisco
    Jan, 2024
    - Apr, 2026
  • Configure SIEM security operations using Microsoft Sentinel
    Microsoft
    Dec, 2023
    - Apr, 2026
  • Google Cybersecurity Professional Certificate
    Google
    Dec, 2023
    - Apr, 2026
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
    Microsoft
    Aug, 2023
    - Apr, 2026
  • Microsoft 365 Certified: Fundamentals
    Microsoft
    Jul, 2023
    - Apr, 2026
  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Jul, 2023
    - Apr, 2026
  • Ethical Hacking Essential (EHE)
    CodeRed
    Feb, 2023
    - Apr, 2026
  • Linux Essentials Certification
    Linux Professional Institute (LPI)
    Jan, 2023
    - Apr, 2026
  • Prepare for the Apple Certified Support Professional macOS 11 Exam
    Linkedin Learning Courses®
    Jan, 2023
    - Apr, 2026
  • Completion Certification for Wireshark for Basic Network Security Analysis
    Coursera
    Oct, 2022
    - Apr, 2026
  • Digital Advertising Fundamentals
    Microsoft
    May, 2022
    - Apr, 2026
  • Applied Data Science with Python - Level 2
    IBM
    Feb, 2022
    - Apr, 2026
  • Cloud Core
    IBM
    Feb, 2022
    - Apr, 2026
  • Data Analysis Using Python
    IBM
    Feb, 2022
    - Apr, 2026
  • Data Science Foundations - Level 2 (V2)
    IBM
    Feb, 2022
    - Apr, 2026
  • Data Science Methodologies
    IBM
    Feb, 2022
    - Apr, 2026
  • Data Visualization Using Python
    IBM
    Feb, 2022
    - Apr, 2026
  • Enterprise Design Thinking Practitioner
    IBM
    Feb, 2022
    - Apr, 2026
  • IBM Cloud Essentials
    IBM
    Feb, 2022
    - Apr, 2026
  • Data Science Foundations - Level 1
    IBM
    Jan, 2022
    - Apr, 2026
  • Data Science Tools
    IBM
    Jan, 2022
    - Apr, 2026
  • Python for Data Science
    IBM
    Jan, 2022
    - Apr, 2026
  • Certified Microsoft Innovative Educator
    Microsoft
    Sep, 2021
    - Apr, 2026
  • Getting started with Google Workspace Specialization
    Google
    Sep, 2021
    - Apr, 2026
  • Getting Started with Office 365 and Windows for leadership
    Microsoft
    Sep, 2021
    - Apr, 2026
  • Google Certified Educator Level 1
    Google
    Sep, 2021
    - Apr, 2026
  • Introduction to Microsoft Azure Cloud Services
    Coursera
    Sep, 2021
    - Apr, 2026
  • Pre Security Learning Path
    TryHackMe
    Sep, 2021
    - Apr, 2026
  • Google IT Support Professional Certificate
    Google
    Jul, 2021
    - Apr, 2026
  • Java Tutorial course
    SoloLearn
    Mar, 2020
    - Apr, 2026
  • CSS Fundamentals
    SoloLearn
    Oct, 2019
    - Apr, 2026
  • JavaScript Tutorial course
    SoloLearn
    Oct, 2019
    - Apr, 2026
  • HTML Fundamentals
    SoloLearn
    Aug, 2019
    - Apr, 2026
  • Google Analytics
    Google
    Jul, 2019
    - Apr, 2026
  • DAT101x: Introduction to Data Science
    edX
    Apr, 2019
    - Apr, 2026
  • (ISC)² Candidate
    (ISC)²
    Dec, 2022
    - Apr, 2026
  • SEO Certified
    HubSpot Academy
    Apr, 2022
    - Apr, 2026
  • Semrush SEO Toolkit Exam
    Semrush
    Apr, 2022
    - Apr, 2026
  • CompTIA A+
    CompTIA
    Jul, 2019
    - Apr, 2026

Experience

  • Green Light Worldwide
    • Wellington, Wellington Region, New Zealand
    • Desktop Support Engineer
      • Aug 2023 - Present
      • Wellington, Wellington Region, New Zealand

      - Provided Level 1/2 technical support on-site (example: SAP Wellington office)- Served as the first point of contact for technical support, assisting in person, over the phone, via email, or through tickets- Repaired hardware and software, installed and maintained networks, desktops, and printers- Supported business teams through migrations and upgrades (Windows 10 to Windows 11 with Autopilot)- Managed Jamf, Intune, SCCM, and GPO- Assisted with MS Teams room meetings and regular checks- Managed tickets using ServiceNow and Autotask PSA-

  • Uber
    • Wellington, Wellington Region, New Zealand
    • Food Delivery Driver
      • May 2023 - Aug 2023
      • Wellington, Wellington Region, New Zealand

      - Meet deliveries on time by choosing the best and most efficient route.- Maintain excellent customer service skills while delivering food to customers' homes or businesses.- Respond quickly and accurately when notified.- Clearly communicate any delays or changes in plans to clients by following specific instructions regarding drop-off locations, special accommodations, etc.

  • Po Leung Kuk Enhanced Home & Community Care Services (Yau Tsim Mong District)
    • Hong Kong
    • Health Worker I
      • Jun 2015 - Sep 2017
      • Hong Kong

      - Manage the IT equipment of the health centre, and use MS Excel to establish a nursing staff scheduling system. - Also included are arrangements for medical follow-up, regular physical exams for clients who are home alone, medication administration, simple wound dressings, meal arrangements for supervising caregivers and out-of-hours emergency support.

  • Po Leung Kuk (Enhanced Home & Community Care Services (Yau Tsim Mong District))
    • Hong Kong
    • Health Worker I
      • Aug 2012 - Mar 2014
      • Hong Kong

      - Manage the IT equipment of the health centre, and use MS Excel to establish a nursing staff scheduling system. - Also included are arrangements for medical follow-up, regular physical exams for clients who are home alone, medication administration, simple wound dressings, meal arrangements for supervising caregivers and out-of-hours emergency support.

  • Hong Kong Citi computer Technology Limited
    • Hong Kong
    • IT Technician
      • Feb 2001 - Jan 2002
      • Hong Kong

      - Assembling computer system (Hardware and software)- Repair computer system- Network cabling- Web development

Education

  • 2019 - 2022
    Massey University
    Bachelor of Information Science (Information Technology), COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
  • 2019 - 2019
    freeCodeCamp
    Certificate in Responsive Web Design, Computer Software Engineering
  • 2018 - 2018
    Massey University
    Certificate of University Preparation, Health Pathway
  • 2018 - 2018
    Massey University
    Certificate in Upper Intermedia of English, English
  • 2018 - 2018
    Massey University
    Certificate in Intermedia of English, English
  • 2015 - 2015
    HKU School of Professional and Continuing Education
    Certificate in Pharmacology and Pharmaceutical Administration, Pharmacy
  • 2014 - 2014
    HKU School of Professional and Continuing Education
    Foundation Certificate in Basic Dispensing Practice and Use of Medicines, Pharmacy
  • 2012 - 2012
    Hong Kong Red Cross
    Dipolma of Health Worker, Health/Health Care Administration/Management

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