Experience

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  The Chief Circle

  • Bengaluru, Karnataka, India

  • Partner

    • Jul 2022 - Present
    • Bengaluru, Karnataka, India

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  Hospitality and Healthcare

  • Delhi, India

  • Consultant - Hospitality and Healthcare

    • Apr 2015 - Aug 2022
    • Delhi, India

    Working with leading Healthcare Institutions and Hotels as their Strategy Partner and defining business strategies / solutions to attain operational goals.Extending assistance with operational consultancy to Hospitality and Healthcare organisations.Providing focused expertise in specific areas like Service Excellence/ cost cutting solutions/ changemanagement and more.Delivering mission-critical results by implementing high level operational initiatives including processreengineering & improvements and turn-around management.Ensuring delivery of key performance targets involving customer satisfaction, average handle time,resolution rate and quality compliance; enhancing recovery rates for continued profitability of business.Reviewing accounts & portfolio to control recovery operations for customers; managing customer serviceoperations inclusive of implementing short / long term plans.Managing the quality of high profile cases and ensuring the quality standards of operations as defined in SOPs.Motivating, mentoring and leading talented professionals by living the culture and leading by example.

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  Indraprastha Apollo Hospitals , New Delhi

  • India
  • Hospitals and Health Care
  • 700 & Above Employee

  • Consultant (Training and Special Initiatives)

    • Nov 2014 - Mar 2015

    Accomplished the implementation of multiple projects by introducing right training programs for employees across departments and levels, to maximise the patient experience and seamless operations. Partnered with Bain International to device and implement various service excellence plans.Extended logistical support, course development, delivery, evaluation, process measurements, and costmanagement; taking special initiatives aimed at enhancing guest experienceFurther facilitated activities and events, budget spending, material production and distribution and other resources.for ensuring that operations are managed within authorized budgets

  • General Manager

    • Apr 2007 - Oct 2014

    Served in a multi-functional role, facilitating the day-to-day operations of non-clinical areas like Food Services, Housekeeping, Security, Engineering, Front Office and more of the institution.Headed the overall stakeholder management and inter-department coordination, amongst doctors, consultants, vendors, and government authorities.Complied to the budget guidelines and ensured that all services adhere to Joint Commission InternationalNorms; worked as a part of the team which rolled out Apollo Way in consultation with McKinsey.Further, took various cost cutting initiatives in all departments and worked in the Senior Team of the HospitalEstablished Food Court at Indraprastha Apollo Hospital, Delhi with leading national and International Culinary brands; worked as one of the member of the core team for renovation of the facility.Liaison with government authorities to attain permissions for serve as Medical Partner in the Grand Formula 1 event at Buddha International Circuit, Noida.

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  Park Plaza Sylverton

  • Mussoorie, Uttarakhand, India

  • General Manager

    • Dec 2005 - Feb 2007
    • Mussoorie, Uttarakhand, India

    Celebrated as one of the city's best hotel.Headed the P&L Management of the property, while handling Budgets, Guest Experience, Brand Communication, Sales, HR Management and Training. Along with the implementation of the company policies and practices, fostered a healthy employee culture, laying maximum stress on ownership with the employees.Measured the effectiveness of broad-based marketing plans and yield management efforts for maximizing the number of market segments, and to diversify the sources of revenuesExamined the functioning of the purchasing department in order to ensure availability of the best rawmaterials at competitive prices; submitted operational and capital budget to the corporate office. Additionally guaranteed compliance with product quality standards.

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  HTMi Hotel and Tourism Management Institute Switzerland

  • Switzerland

  • South Asian Manager

    • Oct 2004 - Nov 2005
    • Switzerland

    Was handpicked by the firm to head the overall growth, marketing and operations of all corporate offices in the South Asian Region. Successfully developed strategic tie-ups of HTMi in South Asia.With a team of 8 International Managers and overall staff strength of 150+ people, executed growth and marketing strategies across international locations. Headed the marketing planning and budgeting, while allocating funds to various corporate offices based on the marketing strategies.In addition to the same, administered the operations and introduced process improvement programs to optimise capital and human resource utilisation.

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  Everest Food A.G, Switzerland

  • Zurich, Switzerland

  • Senior Operations Manager

    • Sep 2002 - Sep 2004
    • Zurich, Switzerland

    Managed the F&B operations at Everest Food A.G, Switzerland. Supervised the complete Day-to-day Operations of the kitchen, service, housekeeping, menu engineering and maintenance. Additionally, supported the Sales and Marketing team in running promotional and branding campaigns. Moreover, implemented initiatives to achieve higher guest satisfaction, inventory management, stock management, cost optimisation, wastage minimisation, better service delivery; thus impacting both Bottom-Line and Top-Line profitably. During the process, carried out multi-dimensional training programs for the whole team.

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  Fun N Food Village & Vision Parmakers

  • Delhi, India

  • Food and Beverage Manager

    • Mar 2000 - Apr 2001
    • Delhi, India

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  ITC Hotels

  • Delhi, India

  • Assistant Manager - Food and Beverage

    • Dec 1998 - Jan 2000
    • Delhi, India

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  Swiss Holiday Park

  • Switzerland

  • Management Trainee

    • Aug 1997 - Apr 1998
    • Switzerland