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Cheryl Warr
- Claim this Profile
- Customer Service
- Microsoft Excel
- Leadership
- Powerpoint
- Management
- Show all
Bio
Credentials
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Importing and Exporting
Long Beach Transportation Industry
Experience
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U C Irvine Health
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Orange County, California Area
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Call Center Operations Supervisor
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Feb 2000 - Apr 2015
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Orange County, California Area
Responsible for supervising, directing, evaluating, analyzing and overseeing the daily staffing, operations of designated Call Center unit supervisor and access representatives. My focus would be to ensure timely customer-focused service to patients calling to obtain medical services at University California Irvine Medical Center. I monitored the operations of assigned units, Chao Comprehensive Cancer Center, Ear Nose and Throat, Primary Care and the Geriatrics Department. I worked collaboratively with peers to ensure department goals were met and policies and procedures were followed. Responsible for development, implementation and training of changes in registrations of patients, proper authorizations received and appointments were scheduled with appropriate specialty physician. I participated as ambassador for employee engagement campaign for the call center several years.
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Education
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Santiago Canyon College
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Santago Canyon College
Business Administration, Management and Operations
Suggested Services
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Industry Focus. “Management Consulting”
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