Experience

• 

  Transamerica

  • United States
  • Financial Services
  • 700 & Above Employee

  • Financial Crimes Analyst

    • Oct 2013 - Present

    • Investigate allegations of fraud to include interviewing of all parties involved, obtaining and reviewing pertinent documents, and determining corrective action required, if fraud is confirmed.• Report incident to state Department of Insurance, if fraud is confirmed.• Coordinate and administer anti-fraud training for company employees.

  • Consumer Affairs Analyst

    • Nov 2007 - Oct 2013

    • Research and respond to verbal, written and Department of Insurance complaints.• Coordinate handling of verbal, written and Department of Insurance complaints.• Compile complaint reports for management.• Develop and perform annual complaint training for all servicing units.

  • Call Center Representative

    • Mar 2005 - Nov 2007

    Answer Incoming calls from owners and agents.

  • Processor

    • Mar 1998 - Mar 2005

    • Assemble new and duplicate policy contracts.• Sort mail and prepare for scanning.• Service internal and external customers.• Service existing policies. Disbursements, loans, address changes, and correspondence requests.• Train new employees.• Assemble new and duplicate policy contracts.• Research and correct system errors.• Service existing policies.• Sort mail.• Service internal and external customers.• Chosen for two special project teamso AWD core teamo Electronic documentation team• Train employees.• Assist team advisor with supervisory duties.• Process banking and billing changes.• Write and correct procedures.• Apply money to policies.• Bank and billing changes.

• 

  Orthopedic Mattress Company

  • Seamstress

    • Nov 1996 - Mar 1998

    • Cut and sew mattress and box spring panels.