Experience

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  The Insurance People

  • Sr Small Group Customer Service Representative

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  The Insurance People

  • Skokie, Illinois, United States

  • Sr Small Group Customer Service Representative

    • Sep 2022 - Present
    • Skokie, Illinois, United States

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  Digital Stitch Designs LLC

  • Mt Prospect, IL

  • Owner / Lead Designer

    • Apr 2007 - Present
    • Mt Prospect, IL

    ♦ Use desktop publishing software (i.e., Adobe Indesign and QuarkXpress) and equipment to design, layout and produce camera-ready copy.♦ Digitally convert various types of files for printing and for the internet.♦ Prepare sample layouts for approval, using computer software.♦ Edit graphics and photos using various image editing software, including Adobe Photoshop..♦ Design, build, and maintain web sites, using authoring or scripting languages, content creation tools, management tools, content management systems, and digital media.♦ Perform and direct web site updates.♦ Backup files from web sites to local directories for instant recovery in case of problems.♦ Maintain understanding of current web technologies and programming practices through continuing education, reading, and participation in professional conferences, workshops or groups.♦ Analyze user needs to determine technical requirements.

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  Unitarian Church Of Hinsdale

  • Hinsdale, Illinois, United States

  • Social Media & Communications

    • Nov 2020 - Jun 2022
    • Hinsdale, Illinois, United States

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  The Insurance People

  • Skokie, Illinois, United States

  • Administrative Assistant/Marketing Support

    • Feb 2021 - Jul 2021
    • Skokie, Illinois, United States

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  The Bradford Group

  • Niles, IL

  • Administrative Assistant/Marketing Support

    • Apr 2016 - Jul 2020
    • Niles, IL

    ♦ Support Marketers, New Client Acquisitions (NCA), and Developers in the Home Décor Division. ♦ Open, update, and maintain product information in the product database and mainframe. ♦ Set up mail packages in the mainframe, which include tracking codes, promo IDs, shipping, installs, pricing, etc. ♦ Set up and order print components in Filemaker. ♦ Update and run reports using advanced Excel, which include pivot tables, VLOOKUP, and macros. ♦ Issue and submit Excel reports to appropriate divisions to Close/Cancel products. ♦ Set up new products in the product database and mainframe. ♦ Review circulation counts and confirm or alert marketers of discrepancies. ♦ Add new products to Google Docs spreadsheet, for the web team. ♦ Update sales to come in mainframe and confirm. ♦ Create Promo IDs for upcoming marketing campaigns - include updating cancel/return/bad debt rates in the mainframe. ♦ General support: Order warehouse samples and departmental office supplies.

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  Ajilon Professional Staffing

  • Deerfield, IL

  • Contractor

    • Jan 2013 - Jun 2016
    • Deerfield, IL

    Contract Employee at Ametek/POWERVAR Jan 2014 - June 2016♦ Converted all company manuals to an Adobe InDesign format.♦ Created and edited MS Excel and Word documents.Contract Employee at Rotary International Jan 2013 – Mar 2013♦ Handled written correspondence and phone calls.♦ Provided administrative and tactical support to Public Relations, Meetings and Events teams.

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  International Promotional Ideas

  • Elk Grove Village, IL

  • Office Administrator

    • Feb 2016 - Apr 2016
    • Elk Grove Village, IL

    • Customer and Vendor Invoicing, A/P, A/R, and order entry and maintenance, using proprietary software.• Answer phones, email, mail and faxes as they come in.

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  Training Traders

  • London & Cypus

  • Web Administrator (Telecommute)

    • Apr 2010 - Jul 2015
    • London & Cypus

    ♦ Designed, built, and maintained web sites, using authoring or scripting languages, content creation tools, management tools, content management systems, and digital media.♦ Determined sources of web page or server problems, and took action to correct such problems.♦ Reviewed and updated web page content or links in a timely manner, using appropriate tools.♦ Monitored systems for intrusions or denial of service attacks, and reported security breaches to appropriate personnel.♦ Administered internet infrastructure, including components such as web, file transfer protocol (FTP), and e-mail servers.♦ Monitored web developments through continuing education, reading, and participation in workshops or groups.♦ Implemented updates, upgrades, and patches in a timely manner to limit loss of service.♦ Informed web site users of problems, problem resolutions and application changes and updates.♦ Provided training and technical assistance in web site implementation and use.♦ Monitored activity, data additions and integrity of web servers; maintain security of web servers.

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  Paige Personnel

  • Illinois

  • Graphics Assistant (Contract)

    • 2010 - 2010
    • Illinois

    Contract Employee at The Bradford Group♦ Used Photoshop to assist in editing and converting approximately 10,000 images, to conform with new web design standards

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  Orval Kent Foods

  • Wheeling, IL

  • R & D Coordinator

    • May 2006 - Jul 2007
    • Wheeling, IL

    ♦ Maintained product change request information and issue new product numbers in SAP database♦ Created MS Access databases for tracking product changes, raw material specifications and customer specifications♦ Entered and edited ingredient and nutritional data into Genesis R&D Product Development and Labeling software♦ Assisted Marketing Department with design and editing of product sell sheets, tent cards and product display sheets♦ Proofread ingredient and nutrition information for food labels

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  The Beco Group (Orval Kent Foods)

  • Illinois

  • Graphics Assistant (Contract)

    • May 2005 - May 2006
    • Illinois

    Contract Employee at Orval Kent Foods♦ Entered and edited ingredient and nutritional data into Genesis R&D Product Development and Labeling software♦ Assisted Marketing Department with design and editing of product sell sheets, tent cards and product display sheets♦ Proofread ingredient and nutrition information for food labels

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  Fireside Distributors, Inc.

  • Raleigh, NC

  • Marketing Assistant / Administrative Assistant

    • Jan 1996 - Feb 2005
    • Raleigh, NC

    Marketing Assistant♦ Designed and maintained three company web sites♦ Designed marketing materials using QuarkXpress, Illustrator and Photoshop, including wholesale catalogs, sells sheets, trade show banners and signs♦ Prepared files for print production using print standard specifications and file types ♦ Arranged travel plans and hotel bookings for management, sales teams and visiting representatives ♦ Purchased and maintained all software and equipment for department Administrative Assistant♦ Welcomed visitors, determined nature of business, and directed visitors to suitable employee♦ Answered incoming telephone calls; operated PBX and multi-line telephone system♦ Sorted, reconciled and entered payments received for credit department ♦ Sorted, filed and distributed incoming and outgoing mail, faxes and documentation♦ Generated weekly, monthly and annual reports for department heads

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  University Medical Practice Services

  • Buffalo, NY

  • Provider Enrollment / Administrative Assistant

    • 1992 - 1996
    • Buffalo, NY

    Provider Enrollment ♦ Enrolled Physicians in Multi-Specialty Medical Billing Group♦ Documented, filed and maintained physician insurance documents ♦ Assisted with entering medical billing dataAdministrative Assistant to the Director♦ Answered and directed all incoming calls♦ Faxed and filed documents♦ Sort and distribute mail ♦ Data entry