Bio
Experience
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Customer Operations Specialist
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Jan 2015 - Jul 2017
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Marketing Analyst
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Sep 2013 - Jan 2015
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WhiteFence
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Houston, Texas
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Consumer Experience Analyst - Electricity & Natural Gas
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Jan 2012 - Aug 2013
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Houston, Texas
Manage operational updates and optimization of customer experience through the order flow for over 20 electricity and natural gas providers.Build out and launch new providers on the WhiteFence platform as well as expand existing providers into other deregulated markets.Create content and use the Drupal CMS to build new web pages.Assist with redesign processes for existing web pages.Experience using Visual Website Optimizer to monitor heat maps and A/B testing for landing page changes.
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Samsung Telecommunications America
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Richardson, TX
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Intern - Training Content Development
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Jun 2010 - Aug 2010
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Richardson, TX
Coordinated development of various training materials for several handsets.Coordinated the review of various training materials throughout their development for accuracy.Managed the software update and activation process for several handsets.Created and managed the review process for several categorized FAQ documents for the Samsung Galaxy S handsets.
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Education
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2007 - 2011Texas A&M University
Bachelor's degree, Marketing -
2007 - 2011Texas A&M University - Mays Business School
BBA, Marketing
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