Experience

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  Synergy Pet Group

  • United States
  • Consumer Services
  • 1 - 100 Employee

  • Product Director

    • Apr 2023 - Present

  • Product Manager

    • Oct 2021 - Apr 2023

  • Project Manager

    • Jan 2018 - Oct 2021

  • Team Lead

    • Sep 2016 - Jan 2018

    Team Lead of Customer Service DepartmentResponsibilities included managing all customer service interactions via phone, email, and chat, supervising two teams of outsourced customer service representatives as well as an internal team of reps, handling escalated tickets via email and phone, and advising on system upgrade needs and conducting training as needed.Team Lead of Veterinary Sales DepartmentResponsibilities included supervising a team of internal sales representatives, keeping track of incoming sales leads, determining network expansion needs and assigning outbound sales opportunities as needed, managing complaints by or about the veterinary network, and overseeing constant database cleanup and growth.

• 

  Hotel Service Group

  • Lakewood, NJ

  • Office Manager & Purchaser

    • Apr 2016 - Aug 2016
    • Lakewood, NJ

    Responsibilities included ordering products for hotels, working to achieve just in time inventory and lowest inventory costs, managing company minibar staff, A/P data entry, sales calls, assistance in launching new hotels, and sourcing electronic products from overseas.

• 

  ACCLAIMED HEALTHCARE INC.

  • Lakewood, NJ

  • Medical Billing Specialist

    • Feb 2015 - Mar 2016
    • Lakewood, NJ

    Ran Medicare billing, including updating orders, running the sales journal, sending out electronic billing, posting payments, and working through denials.

• 

  QRRI, Inc.

  • Atlanta, GA

  • Accounting Clerk

    • Sep 2013 - Dec 2014
    • Atlanta, GA

    Responsibilities included accounts payable GL coding and entry, accounts receivable / collection calls, manufacturer floor plan billing, inventory reconciliation, and customer and vendor ad hoc projects as assigned by management.