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Charlotte Vanden Bogaerde profile image

Charlotte Vanden Bogaerde

Front office at The Alpina Gstaad
Intro Book
Hospitality professional with experience in front office, sales coordination, marketing, and customer service.
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Location
Saanen, Berne, Switzerland, CH
Languages
  • Italian Native or bilingual proficiency
  • English Native or bilingual proficiency
  • French Professional working proficiency
  • German Elementary proficiency
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Bio

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Charlotte Vanden Bogaerde is a hospitality professional with experience in front office, sales coordination, marketing, and customer service. She holds a Bachelor's degree in Hospitality Administration/Management and a BBA with Luxury Brand Management specialisation. She is fluent in Italian, English, and French, with elementary proficiency in German.

Experience

  • The Alpina Gstaad
    • Switzerland
    • Hospitality
    • 1 - 100 Employee
    • Front office
      • Jun 2022 - Present

    • Sales Coordinator
      • May 2022 - Jun 2022

  • Tim & Co. Switzerland
    • Ginevra, Svizzera
    • Marketing Internship
      • May 2021 - Jan 2022
      • Ginevra, Svizzera

  • Marriott Hotels
    • Paris
    • Front Desk
      • Jul 2019 - Dec 2019
      • Paris

      Guest Relations• Solving guest requests, complaints and problems on a regular basis and dealing with themquickly and effectively• Compensating clients accordinglyFront Office• Performing check ins/ check outs for guests simultaneously• Handling pressure• Daily contingency, discrepancy and credit limit reportsMarketing• Assisted the external marketing and relations team• Welcomed and showed potential clients the rooms for hire and gave them additional detailsCustomer Service Operator• Answering internal and external phone calls• Handling the guest’s requests• Implementing Internal Training Programs• Transferring phone calls internally and externally

Education

  • 2020 - 2020
    Northwood University
    Bachelor's degree, Hospitality Administration/Management
  • 2018 - 2020
    Hotel Institute Montreux
    Bachelor of Business Administration - BBA, Hospitality Administration/Management
  • 2007 - 2018
    Scuola per l’Europa, Parma
    High School Diploma

Suggested Services

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Industry Focus. “Hospitality”

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