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Charlotte Hyatt is a seasoned hospitality professional with 25+ years of experience in event management, catering, and customer service. She has worked in various roles, including Food and Beverage Manager, Banquet Manager, and Director of Software Support and Training. Charlotte holds a Master of Science degree in Family Relations and Human Development - Early Childhood Education from The Ohio State University and a Bachelor of Science degree in Family and Consumer Sciences/Home Economics Education also from The Ohio State University.

Experience

    • Retired
      • May 2023 - Present

    • Kitchen staff
      • Feb 2018 - May 2023

    • Part time kitchen staff
      • Feb 2018 - Feb 2018

    • Facilities Coordinator
      • Mar 2016 - Feb 2018

    • Food and Beverage Manager
      • Aug 2004 - Oct 2015
      • Dublin,Ohio

      Front of house manager for restaurant, bar, room service and banquet areas. Monitored Banquet manager in supervision of catering services while directly supervising bar and restaurant setup and operations. Staff manager for hiring, training, payroll reviews, scheduling, and performance reviews. Work closely with executive chef and banquet manager revamping menus, processes, procedures and presentation to improve quality of service. Maintained up to date $8,000 liquor inventory while achieving 20 - 23% beverage cost; Collaborate with Executive Chef and Director of Finance, reviewing and approving monthly financial reports, forecasting, and implementing standard operating procedures. ► Assisted with bringing $2 million in food and beverage revenue to hotel by pricing food and beverages at competitive levels, ensuring hotel costs are reasonable, and reviewing bills to ensure guests are properly charged.► Ensured quality customer service by staff to retain key customer base. ► Reorganized staffing to better serve clients while reducing cost.► Certifications including ServSafe for managers and TIPS ► Showcased hotel renovations at 2014 Grand Reopening. Each room was set perfectly with different functions, service was flawless. ►Hosted Mother’s Day and Easter brunches for 16 years serving 500-1,000 guests. Tasks included taking reservations, room set-up, decorations, day of service and staff scheduling. ►Assisted in planning meetings for 700 attendees; included preparing indoor rooms for generalsessions, breakout sessions, meals, networking and vendor displays. Coordinated theme-based decorations and meals. Utilized outdoor space to accommodate meal service which included three meals a day, and am/pm snacks and beverages. ►Managed relocating bar and restaurant during renovations.

  • Wyndham Hotel
    • Dublin, Ohio
    • Banquet Manager
      • Sep 1999 - Aug 2004
      • Dublin, Ohio

      Oversaw the operation of the hotel's 13,000 sq ft meeting space. Served groups from 2 - 600. Events of all types, corporate training and sales presentation, vendor fairs, weddings, corporate dinners and much more. Managed a staff of 15 - 20 banquet supervisors, bartenders, servers and setup housemen. Ensured accurate timely billing of all events. ►Ensured quality customer service by staff to retain key customer base including Ashland Inc., Cardinal Health, SEIU, City of Dublin, Disabled American Vets, and The Arthritis Foundation Classic Auto Show.► Named Manager of the Year in 2000 and 2003.► Coordinated theme-based decorations and meals for up to 600 professionals. Utilized outdoor space to accommodate meal service which included three meals a day, and morning and afternoon snacks and beverages. All indoor space was utilized for general sessions, breakout sessions, networking and vendor displays.► Hosted “Emerald Ball” with full wine dinner for 350-425 guests.

  • James Tavern
    • Worthington, Ohio
    • Dining Room Manager
      • 1989 - 1999
      • Worthington, Ohio

      Started as a sever and bartender. Server lunch and dinner guests. Also served banquet parties from 10 to 50 guests. Quickly moved to the Dining Room Supervisor seating guests and overseeing the front of the house staff. Advanced to the Dining Room Manager. Responsible for opening and closing the restaurant, scheduling staff, preparing daily financial reports and bank drops. ► Responsible for weekly Sunday Brunch set-up, service and tear down► Organized china, glass, silverware and accessories for public auction when the restaurant closed► Filled in for the bookkeeper preparing bank deposits and reconciling bank statements ► Prepared and placed beverage orders ► Show cased the restaurant in a morning news spot

  • RDS & Associates
    • Westerville, Ohio
    • Director of Software Support and Training
      • 1981 - 1997
      • Westerville, Ohio

  • Forest Park Inn
    • Columbus, Ohio
    • Dining Room Supervisor, Server and Bartender
      • 1974 - 1997
      • Columbus, Ohio

  • The Cellar Lumber Company
    • Westerville, Ohio
    • Data Processing Supervisor
      • 1977 - 1981
      • Westerville, Ohio

    • Home Economics Teacher
      • 1972 - 1973
      • Delaware, Ohio

    • Home Economics Teacher
      • 1972 - 1972
      • Lewistown, Ohio

Education

  • The Ohio State University
    Master of Science (MS), Family Relations and Human Development - Early Childhood Education
  • The Ohio State University
    Bachelor of Science (BS), Family and Consumer Sciences/Home Economics Education
  • 1963 - 1968
    South Central High School

Suggested Services

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Industry Focus. “Hospitality”

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