Experience

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  urbanest UK

  • United Kingdom
  • Real Estate
  • 100 - 200 Employee

  • Assistant Operations Manager

    • Apr 2022 - Present

    Outline: Responsible for the overseeing of daily operations, ensuring productivity of team members and monitoring the efficiency of work processes in place.• Conduct monthly 1 to 1 meetings with line reports to discuss performance, personal challenges and identify tasks for personal future development and growth.• Involved in the strategic planning of onsite activities such as room and shared area inspections, and the annual turnaround at the end of the academic year where vacated rooms are prepared for new student arrivals.• Delegating tasks to team members to ensure maximum productivity whereby outstanding customer service can be delivered.• Delivering a decisive response to resident complaints, queries and requests and arbitrating tenant and/or team disputes to effective resolution.• Preside over interviews for vacant Customer Support Assistant positions.• Overseeing the induction and training of new staff members on site processes and policies.• April 2022 - December 2022 @ Victoria Location (174 Beds)• January 2023 - Present @ Vauxhall Location (454 Beds)

  • Customer Support Assistant

    • Dec 2020 - Mar 2022

    Outline: Provided support to past, current, and prospective tenants, contractors, and management. Liaised with internal departments to rectify issues, ensured that all matters were dealt with in a professional and timely manner. • Ensured the compliance, security, and integrity of customer data.• Communicated effectively face-to-face, via telephone or in writing with residents and colleagues.• Recorded, logged, and monitored maintenance issues that arose within the property and liaised with the maintenance team to facilitate a timely repair.

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  Accessorize

  • London, United Kingdom

  • Merchandising Assistant

    • Oct 2019 - Jul 2020
    • London, United Kingdom

    Outline: Provided administrative support to merchandising and buying teams. • Updated and distributed essential reports to support the tasks of my team and additional departments. • Built strong professional relationships with external suppliers and internal teams. • Responsible for negotiating cost price reductions with suppliers and amending purchase orders to reflect the change.

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  Arsenal F.C

  • London, United Kingdom

  • Sales Associate

    • Jun 2015 - Oct 2019
    • London, United Kingdom

    Outline: Assisted customers purchasing merchandise, answered queries and resolved any problems. • Responsible for leading a team of 13 to 25 co-workers before, during and after every home match.• Involved with monthly sensory hour where the store was made more accessible for customers with autism and/or sensory impairments.

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  Sir George Monoux Sixth Form College

  • London, United Kingdom

  • IT Teaching Assistant

    • Sep 2015 - Jun 2016
    • London, United Kingdom

    Outline: Provided academic assistance to students. • Supervised drop-in sessions for students to attend where they were able to ask questions and receive feedback on their work.• Updated teachers on the status of students’ work, raising any concerns if needed.