Experience

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  InCrowd, Inc

  • United States
  • Market Research
  • 1 - 100 Employee

  • VP, Digital Client Engagement & Strategy

    • Mar 2023 - Present

  • General Manager, InCrowd Access

    • Jan 2022 - Present

  • Client Services

    • Oct 2013 - Mar 2023

  • Sr. Director Client Experience

    • Mar 2020 - Jan 2022

    Establish Customer Satisfaction FunctionDrive adoption of next generation technology throughout the companyBuild a product knowledgeable and create a training/certification programCommercial management and Product packaging strategy

• 

  InCrowd, Inc.

  • Sr. Director, Technology & Research Support at InCrowd, Inc

    • Jan 2017 - Mar 2020

• 

  Winalytics, Inc.

  • Boston, MA

  • Director of Client Success

    • Jun 2013 - Oct 2013
    • Boston, MA

    Direct Client Succes team in installation and implementation of software solution with client base. Apply proprietary predictive analytical model to client business operations to drive revenue growth and improve forecasting accuracy. Lead the marketing team which consists of developing all collateral including promotional videos, SEM, SEO, and producing a series of white papers for an on-going content marketing campaign.

• 

  RippleFly, Inc.

  • Boston, MA

  • Director of Client Success

    • Jun 2012 - May 2013
    • Boston, MA

• 

  National Educational Travel Council

  • Greater Boston Area

  • General Manager, American Leadership Student Programs

    • Jun 2010 - Jun 2012
    • Greater Boston Area

    Successfully launched international leadership program for high school students. Managed a product team to develop the program's website, infrastructure, and learning outcomes. Once launched directed a national marketing plan and managed an internal sales team as well as a field staff located around the country.

• 

  CollegiateLink Inc.

  • Director of Campus Relations

    • Feb 2009 - Jun 2010

    Acted as liaison to help college and universities effectively implement student involvement software on campus to help cut costs and gather data on how student involvement affects retention and graduation rates. Worked with senior level higher education professionals (Provosts, Presidents and Deans) by maintaining active membership in professional organizations, attending conferences and making on-campus visits

• 

  Eduventures Inc.

  • Membership Director

    • Jun 2006 - Dec 2008

    Manged a group of 100+ universities and colleges to connected them with relevant consulting and research resources to improve core functions on campus including enrollment management, endowment growth, and assessment of student matriculation.

• 

  EF Education

  • Cambridge, MA

  • Regional Manager

    • Jan 2004 - Feb 2006
    • Cambridge, MA

    Managed relationships between students, host families, foreign sales offices, and local high schools to effectively place more than 200+ international students coming to the U.S. for a high school year abroad. Organized and managed a field staff of over 100 volunteers to ensure successful placements and supervision. Developed and implemented new public relations strategies to help market EF and develop our brand in local communities