Experience

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  Falcon Insurance Group LLC

  • Magnolia, TX

  • Senior Claim Specialist

    • Jan 2016 - Jan 2020
    • Magnolia, TX

    Take charge of serious bodily injury and litigation claims in the State of Texas. Direct outside counsel and trial appearance, reducing legal costs and unnecessary work by defense counsel. Oversee mediation/arbitration and Settlement Conferences to achieve positive results within settlement authority.

• 

  Lincoln General Insurance Company / Pro Insurance Solutions

  • Remote Adjuster

  • Senior Claims Specialist

    • Jan 2005 - Dec 2015
    • Remote Adjuster

    Take charge of Fatality/Serious Bodily Injury Claims, Construction Defect Claims, and Litigation remotely for Texas, Oklahoma, Louisiana, Mississippi, Alabama, Florida, Georgia, South Carolina, North Carolina, Tennessee, Arkansas, Missouri, New Mexico, Arizona, California, Oregon, Washington, Montana, Wyoming, Idaho, Utah, Colorado, Iowa, New York, New Jersey, Rhode Island, Delaware, and Connecticut. - Direct outside counsel and trial appearance, reducing legal costs and unnecessary work by defense counsel, providing an opportunity to read juries and settle claims if necessary. - Oversee mediation/arbitrations and Settlement Conferences to achieve positive results within settlement authority.

• 

  Universal Underwriters Group

  • Switzerland
  • Insurance
  • 700 & Above Employee

  • Regional Claims Manager

    • 2001 - 2005

    - Improved service to internal and external customers, resulting in office being named top in the region and achieving “Claims Employee of the Year in 2001”. - Developed claims office team through effective recruitment and hiring leadership, enhancing location’s ability to meet and exceed company goals. - Enhanced team performance by shifting focus to accurate reserving, controlling leakage, expenses control, timely handling of claim files, and accurate payment of claims, taking failing office and making it top performer in region. - Earned "The President's Club" in 2003 for recognition of Achievement for Excellence in Serving Universal Underwriter Group's Customers. - Liaison between Home Office and Regional Claims Office.

  • Senior Claim/Litigation Specialist/Litigation Supervisor

    • 1998 - 2001

    - Adapted diverse management and client styles to meet and exceed organizational expectations, instituting training and education systems to better address these considerations. - Supervise litigation, ensuring all services work within Best Practices.

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  Gulf Coast Claim Services

  • Houston, Texas Area

  • Casualty Claims Manager

    • 1993 - 1998
    • Houston, Texas Area

    - Oversaw Casualty Claims Unit, including for Dallas branch office, leading them toward consistent achievement. - Guest speaker/instructor for the Houston Council of Safety Professionals. - Attend Alternative Disputes Resolutions (“ADR”) drastically improving results. - Extensive exposure to Interested Underwriters at Lloyds reporting procedures on Dealers Open Lot/Motor Truck Cargo and Physical Damage Claims, producing reports that create maximum understanding with minimum wording.

• 

  Maryland Casualty Insurance Compant

  • Houston, Texas Area

  • Senior Claim Representative

    • 1990 - 1993
    • Houston, Texas Area

    - Exceeded standards in all performance reviews. - Administered Toxic Tort Files and Medical Mal-Practice Files, resulting in consistently accurate results.

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  Sentry Insurance / Dairyland County Mutual

  • Houston, Texas Area

  • Field Reprsentative

    • 1988 - 1990
    • Houston, Texas Area

    - Investigated and evaluated diverse claims throughout Houston Metropolitan area and handled files in active litigation for several cases. - Witness for Unauthorized Practice of Law Committee, Texas State Bar. - Guest speaker for the Houston Car Rental Association on how to recognize fraud and how customer's personal auto liability coverage affects their rental agreements.

• 

  Houston Lighting and Power

  • Houston, Texas Area

  • Representative

    • 1985 - 1988
    • Houston, Texas Area

    - Facilitated positive communication with customers and department interfacing to determine liability. - Elected President of department’s Product Improvement Group during 2nd year.

• 

  The Hartford Insurance Group

  • Houston, Texas Area

  • Representative

    • 1981 - 1985
    • Houston, Texas Area

    - Completed training courses in General Liability, Products Liability and Advanced Property in top ¼ of class. - Key contributor to three individual Catastrophe Teams, including one that required out of state travel.