Experience

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  Roberts Carpet & Upholstery Care

  • Owner

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  Roberts Carpet and Upholstery Care

  • Williamstown, MA

  • Owner/Operator

    • Aug 2002 - Present
    • Williamstown, MA

    Operate a highly successful and profitable carpet, rug, and upholstery cleaning business established through direct, targeted marketing, and word-of-mouth referrals; conduct on site carpet and furniture audits/evaluations; provide new customers and clients with a 100% money back guarantee - "If You're Not Satisfied, You Don't Pay!"; offer a Referral Rewards Program; give clients a FREE bottle of Roberts Spot Out with FREE lifetime replacement; the only truly dedicated low moisture carpet and upholstery cleaning company in Berkshire County. Provide a monthly newsletter to clients and send out 12, 18, and 24 month reminder post cards to clients.

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  G4S

  • Pittsfield, Massachusetts Area

  • Security Officer

    • Oct 2012 - Dec 2015
    • Pittsfield, Massachusetts Area

    Part-time security officer for G4S working at the Pittsfield, MA General Electric and SABIC plant locations. Conduct foot and mobile security patrols; monitor gate access; CCTV cameras, computer and radio systems; provide temporary badging to authorized visitors, guests, and external employees; respond to emergency situations and contact/coordinate appropriate level of response with city emergency services personnel and internal higher authorities.

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  Walmart

  • North Adams, MA

  • Assistant Store Manager

    • Oct 2011 - Oct 2012
    • North Adams, MA

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  Richard A. Ruether American Legion Post 152

  • Post Adjutant & Berkshire County District 1 Adjutant

    • Sep 2010 - Sep 2011

    Responsible for all administrative functions of the Post including processing membership applications, renewals, transfers, and notifications to Department; assist the Commander in providing leadership to the Post; member of the Executive Commitee; prepare and maintain minutes of all meetings; coordinate special events and guest speakers; provide guidance and instructions to committee chairs; coordinate and develop training and long range planning for the Post.

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  Williams College

  • Security Patrol Supervisor

    • Oct 1997 - Dec 2009

    Campus Safety and Security Department Positions held include Dispatcher, Campus Safety Officer, and Patrol Supervisor. Supervised, trained, counseled, and prepared annual evaluations for seven officers, dispatchers, and 35 student employees; ensured students, staff, faculty, and visitors complied with federal, state, and local laws including college policies and procedures; conducted risk management assessments on campus to reduce accidents and injuries and increase safety awareness; responded to emergency and routine requests for assistance; resolved disputes; conducted investigations into reports of thefts, vandalism, and other serious incidents; worked closely with local law enforcement agencies; prepared shift schedules to meet staffing needs; conducted training and information briefings for students, staff, and Williamstown Theater Festival staff; developed training programs; maintained a student employee budget below the annual $50,000 limit.

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  Shurgard Storage Centers

  • Manager

    • Sep 1995 - Jun 1997

    Managed two stores in Seattle and two in Texas; responsible for increasing revenue by renting vacant storage units, marketing and selling moving and storage products, including renting Ryder trucks and tow carriers; maintained appropriate inventory and stockage levels; reduced accounts receivables from 38% to 8%; increased store revenue by 20%; trained Assistant Store Managers; followed corporate guidelines, policies and procedures; worked with the District Manager to set monthly revenue goals; analyzed store profit and loss reports; maintained appropriate signage; comparison shopped competitors; improved customer relations with clients.

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  United States Army

  • Battalion Operations Sergeant & First Sergeant/E-8 (P)

    • Jan 1975 - Mar 1995

    Completed a highly successful 20 year career, culminating in selection for promotion to Sergeant Major and appointment to Command Sergeant Major. Retired before promotion. Career highlights include a tour as a Drill Sergeant, induction into the 7th Infantry Divison Organization of the Professional Bayonet and Army wide Sergeant Audie Murphy club. Both inductions recognized outstanding NCO leadership. First Sergeant for D and C Companies, 57th Signal Battalion, 3d Signal Brigade and A Co, 13th Signal Battalion, 1st Cavalry Division, Fort Hood. Battalion Operations Sergeant Major for 154th Signal Battalion, US Army South, Panama, coordinating, planning, and supporting communications missions throughout Central and South America.