Experience

• 

  Ellison Machinery Company, LLC

  • Tempe AZ

  • Parts and Service Manager

    • Oct 2016 - Oct 2018
    • Tempe AZ

    • Manage personnel in Service Department, Installation Department and Parts Department (evaluations, hiring, firing, training, etc).• Receive and document service requests, schedule resources accordingly.• Provide technical support to Parts, Service and Sales personnel, and to customers.• Visit customers to resolve service issues and provide support to Service Technicians• Provide technical support to Parts, Service and Sales personnel, and to machine tool users.• Provide Parts sales support to customers (lookup, order, returns, credits, etc).• Assist Service, Sales and Applications in retrofit and option interface designs and implementation (Automation, safety, coolant, etc).

• 

  Gosiger Inc

  • Michigan, Indiana and Kentucky Product Support (Parts) Manager

    • Feb 2007 - Mar 2016

    • Manage Parts (Product Support) personnel in Michigan, Indiana and Kentucky.• Provide technical support to Parts, Service and Sales personnel, and to machine tool users.• Visit customers to resolve parts and option/retrofit issues.• Provide Parts sales support to customers (lookup, order, returns, credits, etc).

  • Customer Service Manager

    • Jun 1998 - Feb 2007

    • Manage personnel in Service Management, Service Department, Installation Department and Parts Department (evaluations, hiring, firing, training, etc).• Provide technical support to Parts, Service and Sales personnel, and to customers.• Attend Service Meetings at major vendors and Gosiger, Inc.• Visit customers to resolve service issues and provide support to Service Technicians.

  • Service Manager

    • Jan 1996 - Jun 1998

    • Manage personnel in Service Department and Installation Department (evaluations, hiring, firing, training, etc).• Receive and schedule service requests.• Provide technical support to Parts, Service and Sales personnel, and to customers.• Attend Service Meetings at major vendors and Gosiger, Inc.• Visit customers to resolve service issues and provide support to Service Technicians

  • Assistant Service Manager

    • Jun 1994 - Jan 1996

    • Receive and schedule service requests.• Provide technical support to Parts, Service and Sales personnel, and to customers.

  • Field Service Technician

    • May 1988 - Jun 1994

    • Travel all of Indiana to repair equipment and install new and used equipment (predominately Okuma)• Travel all of Indiana to design and/or install retrofits and interfaces

• 

  National Decorators Supply (defunct)

  • Indianapolis, Indiana Area

  • Customer Service Manager

    • Jun 1983 - Apr 1988
    • Indianapolis, Indiana Area

    • Position consisted entirely of resolving customer issues and complaints.• Started at NDS as an inside sales associate, moved regional field sales (Illinois, Indiana, Kentucky, Ohio), then to Customer Service Manager.