Experience

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  ServiceLink

  • Coraopolis, PA

  • Mortgage and Loan Processor

    • Nov 2012 - Aug 2013
    • Coraopolis, PA

    -Email clients concerning the title and mortgage reports that they order-Review title searches and documents pertaining to the borrower before sending them to the client-Create title, mortgage, and loan orders -Create Excel spreadsheets used to organize orders and prioritize them according to the...

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  TeleTech

  • United States
  • Outsourcing and Offshoring Consulting
  • 700 & Above Employee

  • USAA Deposit Servicing Supervisor

    • Mar 2012 - May 2012

    After 1 ½ years employed, promoted to USAA Deposit Servicing Supervisor-oversee daily operations of 23 agents-run daily/monthly reports for quality assurance purposes-conducted weekly team meetings-coordinate with management in developing new methods for motivating team members/managing the demands of the client-create spreadsheets and graphs in excel, word, and power point

  • USAA Deposit Servicing Representative Complex Trained

    • Jul 2010 - Mar 2012

    -activate/Reactivate Debit/ATM cards-set-up one time/automatic funds transfers for members-establish USAA memberships-open checking/savings accounts and Certificates of Deposits-set-up overdraft protection-clarify transactions for member accounts/provide solutions to resolve client issues as necessary

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  Falls Road Animal Hospital

  • Baltimore, MD

  • Night Veterinary Technician’s Assistant

    • Feb 2010 - Jun 2010
    • Baltimore, MD

    -assist with registering clients -triage/document animal information prior to seeing the veterinarian -assist with prescription requests-restrain the animals as the Veterinary Technicians administered various medicines to the animals-monitor animals vital signs during surgeries