Experience

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  Earthlink

  • Noc Technician
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  EarthLink Business

  • NOC Technician

    • Nov 2008 - Present

    ·Acting shift team lead, providing training to lower level group and·POC for outage escalations.·Monitored over two thousand network devices for DWDM, Sonet, ATM, frame relay,TDM and various types of routersthat provided services for over 1 million customers.·Troubleshoot all alarms and outages reported, escalate to appropriate groups and coordinate dispatches.·Perform weekly network analysis.·Reviewed and approved safetime maintenances prior to change management group being established.·Turned up DWDM circuits and equipment for a high profile customer

  • Skills

    • Jan 2006 - Present

    Technical experience working on DWDM, Sonet, ATM , frame relay, TDM, Lucent 5ESS and Lucent LCS·Working knowledge of Remedy Action Request System (ticket tracking system)·Proficient with Office 2003 & 2007, Windows 2000, XP and 7, Telecom operating support systems (Metasolv,Netcracker & TBS). As well as change management scheduling systems (CRT & STP) and Lotus notes system and. Oracle and IOS inventory tracking systemsNetwork Operations Technician 2 Earthlink Business 11/6/2008 — Present·Acting shift team lead, providing training to lower level group and·POC for outage escalations.·Monitored over two thousand network devices for DWDM, Sonet, ATM, frame relay,TDM and various types of routersthat provided services for over 1 million customers.·Troubleshoot all alarms and outages reported, escalate to appropriate groups and coordinate dispatches.·Perform weekly network analysis.·Reviewed and approved safetime maintenances prior to change management group being established.·Turned up DWDM circuits and equipment for a high profile customer

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  CTC Communications

  • Network Operations Technician

    • Nov 2006 - Nov 2008

    Monitored the CTC network including DWDM, Sonet, ATM, frame relay,·TDM edge equipment and routers.·Did all troubleshooting necessary to isolate troubles and outages and·Escalate to appropriate groups and coordinated all dispatches.·Reviewed and approved safetime maintenances·Involved with appropr...

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  Conversent Communications

  • Network Operations Technician

    • Jan 2006 - Nov 2006

    Monitored the Comversent Network including Lucent 5ESS and LCS switches.·Sonet and TDM equipment via the ROP and SNMPC.·Responsible for troubleshooting all alarms and outage causing eventsreferring them to the proper groups.·Worked customer troubles and interfaced with the customer to resolve any...

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  CVS Pharmacy

  • Photo Lab Supervisor

    • Mar 2004 - Jan 2006

    Ordered and maintained inventory of all photo lab supplies.·Maintained schedule for five other photo lab technicians·Held monthly meeting for other CVS locations to determine programs to help improve sales.·Recognized by customers for excellent service.

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  US Navy

  • Electronics Technician/Reactor Operator

    • Aug 1963 - Aug 1970

    Operated nuclear reactor and qualified on submarines.·Performed maintenance on electronic systems associated with nuclear plants.