Experience

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  Paramount

  • Columbia, South Carolina, United States

  • Senior Manager - Streaming and Video Operations

    • Jun 2021 - Present
    • Columbia, South Carolina, United States

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  Limelight Networks

  • Scottsdale, Arizona

  • Technical Writer

    • Jan 2020 - Jun 2021
    • Scottsdale, Arizona

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  Axway

  • Phoenix, Arizona Area

  • Principal Technical Writer

    • May 2014 - Jan 2020
    • Phoenix, Arizona Area

    Plans, organizes, and writes all customer-facing documentation related to Axway's API Builder, API Runtime Services, Dashboard, and Mobile Backend Services products. Assists other technical writers on their assigned products. Mentors other team members on documentation best practices. Provides documentation tool troubleshooting and knowledge-based assistance to other team members.Previously planned, organized, and wrote all customer-facing documentation related to the Axway's SecureTransport, Secure Client, and Outlook Add-in products.

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  Digital Reasoning Systems

  • Franklin, TN

  • Senior Technical Writer

    • Feb 2012 - Feb 2014
    • Franklin, TN

    Organized, scheduled, and wrote all documentation related to Digital Reasoning’s Synthesys products. Conducted documentation reviews and edits. Wrote and contributed to multiple white-papers. Assisted in creating training materials. Used Confluence wiki to update and write documentation for Digital Reasoning’s products. Converted documentation from MS Word documents and Media wiki documents to Confluence wiki documents. Developed the CSS to export Confluence wiki into PDF documents for customer distribution. Wrote the documents for Digital Reasoning's Synthesys Cloud marketplace on the Amazon EC2 cloud.

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  Cisco Systems

  • Program Manager

    • Jan 2010 - Jul 2011

    Led and managed multiple global documentation teams and projects. Initiated, planned, monitored and controlled, and closed documentation projects for multiple Cisco products and solutions. Ensured documentation support for all stages of product life-cycle from concept to end-of-life.

  • Lead Technical Writer

    • Jul 2005 - Dec 2009

    Led the completion of multiple Cisco documentation product sets in a globally diverse team environment. Assigned team tasks and tracked the completion of the assigned tasks in addition to completing personal writing assignments and tasks. Wrote troubleshooting manuals and routing and translation manuals for multiple Cisco products. Led several releases and projects to successful completion and delivery. Coordinated projects and led members of the globally diverse documentation teams in the role of documentation lead writer. Made day-to-day project assignments and defect assignments. Converted specifications into end-user documentation sets and led the conversion of specifications into end-user documentation sets.

  • Customer Support Engineer

    • Nov 2003 - Jun 2005

    Wrote troubleshooting manuals to support and assist the customer in quickly resolving network problems. Managed the extended failure analysis of customer hardware and software defects. Troubleshoot and resolved issues with customer equipment and networks. Provided consultation to solve complex customer product and network problems. Provided systems and product training. Translated team goals into own work assignment. Used abilities to analyze, configure and troubleshoot medium to large networks.

  • Test Engineer

    • Jun 2002 - Oct 2003

    Tested and evaluated multiple software releases. Completed provisioning tests for multiple Cisco optical products. Completed network bridge and roll tests for multiple Cisco optical products. Wrote test case derived from software specifications and telecommunication standards for optical products. Helped team members complete additional test cases.

  • Technical Writer

    • Apr 2000 - May 2002

    Developed, wrote, and revised technical documents and documentation sets according to established standards. Identified, planned, and revised technical writing project requirements. Served as the lead writer for multiple product documentation sets. Assisted in the successful, on-time completion of several major system technical writing projects and documentation sets. Improved the quality and usability of multiple installation, setup, and test manuals. Tested and validated multiple installation, setup, and test manuals.

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  CDI

  • Columbia, South Carolina

  • Technical Writer

    • Nov 1999 - Apr 2000
    • Columbia, South Carolina

    Wrote system level technical manuals on contract to Cisco Systems.

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  Quantum Resources

  • Huntsville, Alabama

  • Technical Writer

    • Aug 1999 - Nov 1999
    • Huntsville, Alabama

    Developed, wrote, and revised technical specifications on contract to Lockheed Space and Defense. Participated in specification review meetings. Provided technical input to assist in technical problem resolution. Assisted in technical specification reviews.

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  PESA

  • Huntsville, Alabama

  • Technical Writer

    • May 1999 - Aug 1999
    • Huntsville, Alabama

    Produced system level documentation for a large-scale video switching system for Turner Broadcasting and AT&T on contract to Pesa.

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  Manpower Technical

  • Columbia, Maryland

  • Technical Writer

    • Oct 1998 - May 1999
    • Columbia, Maryland

    Produced site survey reports for the Collocation Division of MCI World Com on contract to ABB Telecom Services. Gathered field data for documenting architectural, mechanical, electrical, fire detection, communication and equipment descriptions. Assessed sites to develop recommendations and defect corrections for inclusion in documents. Entered analyzed field data into collocation database. Supervised three other technical writers. Wrote, edited, and illustrated technical reports. Delivered technical reports to MCI World Com electronically via the Internet, on CD-ROM, and as hard copy. Provided final documents to management and collocation engineers for use in planning site expansions and future collocation hubs.

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  Eaton SEO

  • Rockville, Maryland

  • Technical Writer

    • Jun 1998 - Oct 1998
    • Rockville, Maryland

    Wrote system level technical manuals for system programmers and integrated circuit (IC) engineers. Developed product support documentation including design specifications and field service technical data. Developed the procedures for servicing equipment, assembling equipment, and training personnel to operate the equipment. Interfaced with programmers and engineers to gather data on plasma, microwave, and hardware engineering. Acquired and documented the information on chemical mixes, robotics, and manufacturing processes. Produced manuals used by IC engineers to perfect the plasma and chemical processes used to ash and etch integrated circuits on silicon wafers and to modify robotic processes. Described graphical user interfaces. Assisted in the development of automated diagnostic, troubleshooting, and training procedures for use in multimedia documentation and computer-based training.

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  PESA

  • Huntsville, Alabama

  • Engineering Technical Writer

    • Nov 1994 - Jun 1998
    • Huntsville, Alabama

    Developed technical and service manuals and product support literature for technical and functional end users. Tested electronic equipment and the associated software programs. Interviewed engineers, programmers, and service technicians to gather relevant information. Reviewed schematics, assembly drawings, and other engineering documentation to develop data. Recommended organization and layout requirements on complex publication projects. Reviewed the technical literature prepared by internal staff for content, coverage, and clarity. Documented software descriptions and explanations of software functionality to the end users. Validated documentation against test results. Coordinated with software engineers and software programmers to improve graphical user interfaces. Compiled help files and on-line help for end users and internal software programmers.

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  Advanced R&D

  • Huntsville, Alabama

  • Technical Writer

    • Aug 1993 - Nov 1994
    • Huntsville, Alabama

    Prepared technical manuals for audio and video equipment manufactured by PESA. Wrote and illustrated operator, user, and maintenance technical manuals. Formatted manuals for delivery to printing activities. Wrote technical bulletins and sales brochures. Prepared engineering change orders.

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  Loral Command and Control

  • Colorado Springs, Colorado

  • Technical Writer

    • Jul 1989 - Aug 1993
    • Colorado Springs, Colorado

    Prepared installation engineering drawings and site installation plans for programs supported by the systems engineering team. Surveyed sites and developed installation plans for mainframe computer systems. Documented electrical routing, temperature controls, and equipment positions to produce installation plans. Interfaced with system engineers to develop requirements analysis for computer systems. Examined previous site surveys for errors and corrected documents as needed.

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  Ford Aerospace

  • Hanover, Maryland

  • Test and Measurement Laboratory Supervisor

    • Aug 1986 - Jul 1989
    • Hanover, Maryland

    Supervised and mentored six test and measurement technicians. Tested and calibrated state of the art electronic equipment in a government test and measurement laboratory. Wrote and updated test and measurement procedures.

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  Austron

  • Austin, Texas

  • Test Technician

    • Nov 1985 - Aug 1986
    • Austin, Texas

    Tested the time-code equipment manufactured by Austron. Assisted in updating the technical documentation.

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  United States Air Force

  • Various

  • Test and Measurement Technician

    • May 1979 - Nov 1985
    • Various

    Calibrated, tested, and repaired electronic test and measurement equipment. Led the calibration laboratory quality assurance program.