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Charles E. Rogers

Customer Service Representative at <span class="not-italic font-text_font lg:text-[18px] text-[16px] font-bold claimed">Randstad</span>
Intro Book
Charles E. Rogers, a seasoned professional with extensive experience in customer retention, billing, and leadership, holds a Master of Divinity degree from Gordon Conwell Theological Seminary and a Bachelor's Degree from Auburn University.
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Location
Greater Boston, US
Skills
  • Customer Retention
  • Customer Experience
  • Microsoft Office
  • Billing
  • Team Building
  • Show all
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Bio

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Charles E. Rogers is a seasoned executive with a proven track record in customer experience, retention, and leadership. As a former Lead Coordinator at Verizon Wireless, he successfully managed customer financial services, resolving complex issues and driving revenue growth. Rogers has also held key roles at Comcast Cable, Christian Book, and Tianjin University of Commerce, where he honed his skills in billing, collections, and team building. A holder of a Master of Divinity degree from Gordon-Conwell Theological Seminary, Rogers brings a unique blend of business acumen and pastoral experience to his work. With expertise in Microsoft Office, telecommunications, and nonprofit management, he is well-equipped to drive results in fast-paced, dynamic environments.

Experience

  • Randstad
    • Boston Area
    • Customer Service Representative
      • Sep 2015 - Jan 2020
      • Boston Area
  • Comcast Cable
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Billing Customer Care Representative
      • Mar 2006 - Apr 2014

      Addressed and resolved customer Billing related concerns (Billing)Exhibited thorough understanding of Comcast billing system, products, and processes (Billing/Sales)Promoted new Comcast products and services (Sales)Proactively encouraged retention of existing customers (Retention)

    • Technical Support, Comcast Digital Phone
      • Jun 2001 - Feb 2006

      Provided technological support for Comcast Digital Phone (resolved issues/gave helpful product information)Scheduled Field Technicians service appointments (If necessary)Entered comprehensive notes on customer accounts

  • Verizon Wireless
    • Woburn, MA
    • Lead Coordinator, Customer Financial Services
      • Sep 1997 - May 2001
      • Woburn, MA

      2000-2001Maintained bankruptcy and outside collection accounts (Bankruptcy)Tracked bankruptcy notices; verified data in Bankruptcy system; notified agencies; organized and implemented efficient document filing system (Bankruptcy)1997-2000Used predictive dialer to collect active non-pay and final ...

  • Christian Book
    • United States
    • Retail
    • 100 - 200 Employee
    • Collections Credit Associate
      • Sep 1996 - Aug 1997

      1996-1997Called customers and sent letters about past due account balances (Collections Credit Associate)

    • Customer Service Representative
      • Sep 1993 - Aug 1996

      1993-1996Processed customer telephone ordersPresented product descriptionsResponded to order inquiriesPerformed data entry

  • Tianjin University of Commerce
    • Tianjin City, China
    • Foreign Expert Teacher, International Business
      • 1992 - 1993
      • Tianjin City, China

      Taught courses at University: Managerial Accounting; Conversational English (TESOL)

  • Educational Services Exchange with China
    • Wuhan Inst. of Technology/Tianjin Foreign Lang....
    • Foreign Expert Teacher, International Business
      • 1990 - 1992
      • Wuhan Inst. of Technology/Tianjin Foreign Lang....

      Taught courses at two Universities: International Marketing and Trade; Managerial Accounting; Cross-Cultural Communications; Technology Transfer

  • Gordon-Conwell Theological Seminary
    • S. Hamilton, MA
    • Student Accounts Coordinator
      • 1988 - 1990
      • S. Hamilton, MA

      Performed billing operations and issued statementsManaged account receivables for over 500 studentsSupervised payments made through cashier

  • Florida Department of Revenue
    • Greater New York City Area
    • Tax Auditor
      • 1977 - 1985
      • Greater New York City Area

      Audited Fortune 500 Companies in the NortheastExamined taxpayer's accounting books and records for compliance with Sales and Use TaxPrepared comprehensive reports dealing with tax liability

  • U.S. Army
    • Italy
    • Personnel Specialist
      • 1971 - 1972
      • Italy

Education

  • 1985 - 1988
    Gordon Conwell Theological Seminary
  • Auburn University
  • Harvard University

Suggested Services

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Industry Focus. “Telecommunications”

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