Experience

• 

  IFZA - International Free Zone Authority

  • Operations Executive

    • Dec 2020 - Present

• 

  global quest consulting

  • Philippines

  • Technical Support Officer

    • Jun 2012 - Present
    • Philippines

    • Evaluates and recommends computer hardware and software for replacement and requirements for new acquisition.• Prepare Request for Proposal (RFP) for suppliers, reviewing proposals and negotiating prices and terms.• Plans, designs, and recommends installation and implementation of network and communications infrastructure, equipment and other physical hardware.• Performs the installation and maintenance of network and communications infrastructure, HW and SW, Operating Systems and other IT related applications.• Monitors and enforces standards related to establish IT policies and procedures most particularly on security awareness.• Reports errors/problems which may require change in procedures, operating instructions or sequence of operations; reports machine breakdowns or malfunctions and when required, liaises with 3rd party maintenance providers• Performs back-up runs on established timetable and ensure data are transmitted and kept at off-site storage facility for safekeeping• Ensures proper maintenance of IT equipment across the entire organization and recommends asset disposal when necessary and maintains established standards of housekeeping• Performs other functions as may be required by immediate superior

• 

  Staff Builder Asia

  • NCR - National Capital Region, Philippines

  • Technical Support Officer

    • Sep 2008 - Present
    • NCR - National Capital Region, Philippines

    • Evaluates and recommends computer hardware and software for replacement and requirements for new acquisition.• Prepare Request for Proposal (RFP) for suppliers, reviewing proposals and negotiating prices and terms.• Plans, designs, and recommends installation and implementation of network and communications infrastructure, equipment and other physical hardware.• Performs the installation and maintenance of network and communications infrastructure, HW and SW, Operating Systems and other IT related applications.• Monitors and enforces standards related to establish IT policies and procedures most particularly on security awareness.• Reports errors/problems which may require change in procedures, operating instructions or sequence of operations; reports machine breakdowns or malfunctions and when required, liaises with 3rd party maintenance providers• Performs back-up runs on established timetable and ensure data are transmitted and kept at off-site storage facility for safekeeping• Ensures proper maintenance of IT equipment across the entire organization and recommends asset disposal when necessary and maintains established standards of housekeeping• Performs other functions as may be required by immediate superior

• 

  Etisalat

  • Sales Executive

    • Jul 2015 - Dec 2020

    • Maintaining a positive, empathetic and professional attitude toward customers at all times.• Responding promptly to customer inquiries.• Communicating with customers through various channels.• Acknowledging and resolving customer complaints.• Knowing our products inside and out so that you can answer questions.• Processing orders, forms, applications, and requests.• Keeping records of customer interactions, transactions, comments and complaints.• Communicating and coordinating with colleagues as necessary.• Providing feedback on the efficiency of the customer service process.• First point of customer contact for general inquiries like pricing, products, scheduling etc.• Receive payment by cash, check, credit cards, vouchers, or automatic debits.• Mastered and utilized state of the art point of sale system, including cash register, barcode scanner, receipt printer and credit/debit card reader.• Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

  • Sales Executive

    • Jul 2015 - Dec 2020

• 

  SAV25 Data System

  • NCR - National Capital Region, Philippines

  • Product Support Engineer

    • Feb 2007 - May 2008
    • NCR - National Capital Region, Philippines

    • Install and configure our software products like mail server, antivirus, anti-spam, firewall and dns to our client.• Supports clients by phone calls.• Supports clients by on-site visit..• Collect virus files and analyze how to remove it.• Demo our products to different companies.• Troubleshoot pc hardware and software.• Manage and maintain our computer network.• Maintaining of computer desktop, printers and servers.• Assures that our products are working properly based on their network.