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Charles Antoine Bonnet profile image

Charles Antoine Bonnet

Duty Manager at Crowne Plaza Hobart
Intro Book
Seasoned professional with expertise in International Relations, Project Management, and Customer Relations.
  • Claim this Profile
Location
Coogee, New South Wales, Australia, AU
Languages
  • Francese Native or bilingual proficiency
  • Inglese Native or bilingual proficiency
  • Italiano Native or bilingual proficiency
  • Spagnolo Full professional proficiency
  • Arabic Limited working proficiency
  • Siriano Limited working proficiency
  • Portoghese Limited working proficiency
Skills
  • International Relations
  • Project Management
  • Sales Management
  • English
  • Sales
  • Show all
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Bio

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Topline AI
Charles-antoine Bonnet is a seasoned professional with expertise in International Relations, Project Management, Sales Management, and Customer Relations. He has worked in various roles, including Duty Manager, Second in Command Team Leader, Customer Service Specialist, Sales Coordinator, and Front Office Assistant Manager. Charles-antoine holds a Bachelor's Degree in International Commerce and International Relations and Affairs, and has specialized in the Middle East and Arabic Language. With experience in managing front office operations, leading teams, and providing customer service, Charles-antoine is well-equipped to handle complex projects and negotiations. He is proficient in multiple languages, including French, English, Italian, Spanish, Arabic, Siro-Lebanese, and Portuguese. Charles-antoine's skills and experience make him a valuable asset in any organization. He is currently based in Coogee, New South Wales, Australia.

Experience

  • Crowne Plaza Hobart
    • Australia
    • Hospitality
    • 1 - 100 Employee
    • Duty Manager
      • Apr 2024 - Present

    • Front Office Team Leader
      • Mar 2024 - Mar 2024

  • Crowne Plaza Sydney Coogee Beach
    • Sydney, New South Wales, Australia
    • Duty Manager
      • Apr 2022 - Mar 2024
      • Sydney, New South Wales, Australia

      OVERSEEING reception and front desk activities such as check-ins, check-outs, reservationsPROBLEM HANDLING and SOLVING guests' issues to ensure maximum satisfactionLEADING the front office team in daily activities and overseeing proper onboardingCOORDINATING with room service, housekeeping, and maintenance teams to maintain hotel standardsCOLLABORATING with the Sales and Banquets team to guarantee successful functions and conferences

  • ITS Management
    • Australia
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Second in Command Team Leader
      • May 2021 - Mar 2022

      MONITORING of operators, providing solutions and assisting in day to day tasksTRAINING & COACHING of new staff, providing feedback and assisting in their upskillingLIAISING with other departments to solve issuesREPORTING to shift supervisor and assisting with daily duties

    • Customer Service Specialist
      • Apr 2019 - May 2021

      TRILINGUAL CUSTOMER ASSISTANCE via live chat and emails (English, French, Italian) DATA ENTRY of Customer Information CRM with existing and potential customers worldwide SUPERIOR SERVICE provided to our VIP clients, building rapport and offering an exceptional experienceADMINISTRATIVE TASKS including online transaction monitoring, follow-up of marketing campaigns, responsible gambling awareness, fraud research and risk management operations.

  • Dive Hotel
    • Coogee, New South Wales, Australia
    • Front Office Assistant Manager
      • Dec 2019 - Mar 2022
      • Coogee, New South Wales, Australia

      GUEST CHECK-IN/CHECK-OUTBOOKING QUERIES by email, phone and in personDATA MANAGEMENT on RMS HOUSEKEEPING organisation

  • Lucky Rentals Australia
    • Sydney, Australia
    • Call Center & Customer Service Specialist
      • Nov 2017 - Mar 2019
      • Sydney, Australia

      ASSISTANT OPERATIONS MANAGER for the Sydney branchCALL CENTER for customers in Australia, roadside assistance, solving problemsCUSTOMER SERVICE AGENT Booking requests for agents and direct clientsADMINISTRATIVE TASKS Accounting, Booking, Fleet ManagementACTIVE CONTRIBUTION in all operations of the Sydney branch

  • MEI srl
    • Italy
    • Machinery Manufacturing
    • 700 & Above Employee
    • Sales Coordinator & Technical Advisor
      • Jun 2013 - Sep 2017

      SALES COORDINATOR For North American, Asian and South American market.MACHINE ORDER MANAGEMENT via area sales representative follow-up, machine delivery scheduling, and "1st contact to sale" process with customers.TECHNICAL ADVISOR for customers' custom machine preparation.LIAISING with administration, purchasing, and supply chain for machine invoicing and shipping.Intermediary between customer requests and MEI technicians for machine preparation.SALES REPRESENTATIVE during international tradeshows (Milano, New York, Las Vegas, Porto Alegre, Sao Paulo, Hong Kong)

    • Sales Assistant & Back office agent
      • Dec 2011 - Jun 2013

      CUSTOMER CONTACT for spare parts ordering, invoicing and shippingCONFIGURATION ASSISTANT for custom machine orders, acting as intermediate between customers and MEI techniciansHR LOGISTICS organizing business trip for MEI technicians

  • Bernard Vinyls
    • Bergamo, Italia
    • Co Founder
      • Jun 2010 - Aug 2017
      • Bergamo, Italia

      small start-up business specialized in online vinyl sales on various platforms (ebay, discogs, cdandlp)stock management, order processing, shipping and handling, customer relations.worldwide customer base

  • Nikon
    • Champigny-Sur-Marne, Francia
    • Customer Service Agent
      • Jan 2010 - Dec 2010
      • Champigny-Sur-Marne, Francia

      Technical and administrative agentCustomer data capturing, invoicing, creating technician repair logs Assessment/Expertise and diagnosis of faulty cameras

  • TNT
    • Parigi, Francia
    • Dispatch agent
      • Jun 2004 - Dec 2009
      • Parigi, Francia

      Dispatch agent and logistics employee for various parcel handling companies (TNT, Chronopost, La Poste).Summer job and holiday job during university studies

Education

  • 2004 - 2009
    Institut national des Langues et Civilisations orientales
    Bachelor's Degree, International Commerce
  • 2004 - 2009
    Institut national des langues et civilisations orientals
    Bachelor's Degree, International Relations and Affairs
  • 2020 - 2022
    Greystone College
    Diploma + Advanced Diploma, Leadership & Management
  • 2018 - 2020
    Australian Pacific College
    Diploma, Hospitality Administration/Management
  • 2017 - 2017
    CEGOS
    International Certificate in Sales Strategy, General Sales, Merchandising and Related Marketing Operations
  • 2004 - 2009
    Institut national des langues et civilisations orientales (Inalco)
    Bachelor's Degree, Arabic Language and civilization
  • 2011 - 2012
    Istituto per gli Studi di Politica Internazionale (ISPI)
    Diploma, International Emergencies & Humanitarian Aid
  • 2007 - 2008
    Damascus University
    Diploma, Arabic Language and Literature
  • 2000 - 2004
    North Central High School
    High School, Literary International Baccalaureate

Suggested Services

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Industry Focus. “Hospitality”

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