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Bio

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Charlene Zerhusen is a seasoned retail professional with 17 years of experience in managing day-to-day operations, customer service, and inventory management in the healthcare and hospitality industries. She has expertise in process scheduling, social media management, and sales. With a strong background in customer service, Charlene has successfully resolved customer criticism and complaints efficiently, while maintaining impeccable customer service standards. Her experience in managing electronic inventory systems and handling daily store operations has enabled her to optimize stock levels and improve overall store efficiency. As a skilled mixologist, Charlene has also honed her skills in beverage management and customer service in a fast-paced environment.

Experience

  • The Johns Hopkins Hospital
    • 600 N Wolfe St. Baltimore, Md 21287
    • Merchandising Coordinator/Assistant Manager
      • Jan 2009 - Present
      • 600 N Wolfe St. Baltimore, Md 21287

      Compose professional correspondence to customers and vendors, Meet with various vendors to select merchandise conducive to the gift shop. Oversee store operations and provide impeccable customer service. Resolve customer criticism and complaints efficiently. Handle daily operations of the store, emails, and Facebook accounts. Attend various gift shows to obtain merchandise. Ordering and Stocking store with products. Handle electronic inventory system and maintain a clean, organized, and very efficient stock area and store. Check in all merchandise and insure all damages/breakage is recorded with vendor and proper credit is applied. Price all merchandise and enter into barcode system. Create special promotions, write/design print advertising, and coordinate all media buying including online store and Facebook page.Manage all aspects of day-to-day operations including scheduling and supervision of gift shopemployees.

    • Mixologist
      • Apr 2007 - Present

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Retail”

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