Experience

• 

  Burst Digital

  • Operations Manager

    • Oct 2023 - Mar 2024

• 

  Rewire Therapy Institute

  • South Africa

  • Head Of Operations

    • Jul 2021 - Mar 2024
    • South Africa

    Team Lead of three departments while supervising 7 team members. This role involves communicating job expectations and daily/weekly tasks to team members while ensuring that deadlines are met (Planning, monitoring, appraising, and reviewing job contributions.)Ensures that all operations are carried out in an appropriate and cost-effective manner with the aim to help improve operational management systems, processes, and best practices.Improves organizational processes and workflow.Evaluates standard operating procedures, productivity, and time efficiency to help develop operation systems throughout several company departments.Manages the relationships between Rewire Therapy’s program developers, content creators, and experts by reviewing all invoices and processing all payments once approved by Rewire Therapy’s founder.Works closely with the Program Development and Copywriting teams to ensure that all program launches are successful and on time.Recruited, trained, assigned tasks, supervised, and supported team members while managing staff levels, wages, and hours to help leverage revenue for the company.Serves as the primary point of contact when there are customer issues related to program development, customer service, or technical issues.Leads, motivates, and supports the team in skill development, growth, and problem-solving.Provides an inspired leadership style to help promote a company culture that encourages high performance and morale by creating team-building activities that serve to increase motivation and monitor the mental health and well-being of the team.

• 

  OVETIX

  • South Africa

  • Head - Administration & Resource Management

    • Jan 2021 - Jul 2021
    • South Africa

    Planned and coordinated administrative procedures and systems to help streamline the company processes.Ensured the smooth and adequate flow of information within the company to help facilitate other business operations.Ensured that all operations adhered to the company policies and regulations.Stayed up to date with all organizational changes and business developments.Oversaw special projects and tracked progress toward company goals.

• 

  Middelburg Hearing Centre

  • Middelburg, Mpumalanga, South Africa

  • Customer Relationship Management Administrator

    • Nov 2019 - Jul 2020
    • Middelburg, Mpumalanga, South Africa

    Reason for leaving: Relocated to another town.Greeted patients who were visiting the practice, answered any questions that they may have had, and helped the patients fill out the required forms.Answered emails and phone calls, scheduled appointments, managed the Audiologist’s diary, directed phone calls, and handled all patient queries.Informed the Audiologists and Speech Therapists of all approaching appointments.Maintained a filing system for all patient documents and reports that were submitted.Created invoices and bills, processed insurance forms, and managed vendors and contractors.Managed the inventory and placed any orders that were needed.

• 

  SUSCA WATTS ACADEMY

  • Middelburg, Mpumalanga, South Africa

  • General Manager

    • Feb 2018 - Jul 2019
    • Middelburg, Mpumalanga, South Africa

    Developed key performance goals and managed the performance of 9 staff members.Oversaw the daily operations of the business.Oversaw the allocation and monitoring of student recruitment targets, and managed and enforced the regulations within the program recruitment.Created course quotes, worked with the financial department regarding invoicing, and handled company accounts.Implemented any company purchases and monitored any cash flow and petty cash.Managed student inquiries, registrations, and product advice.Managed any staff-related matters (warnings, complaints, conflict, support, and delegating.)Served as the primary point of contact for clients' concerns (payment arrangements, customer complaints, customer issues, and faulty products.)

• 

  Chris Scholtz Valuers

  • Middelburg, Mpumalanga, South Africa

  • Personal Assistant

    • Jan 2016 - Jan 2018
    • Middelburg, Mpumalanga, South Africa

    Arrange Appointments & Managing Daily DiaryAnswering phone calls and responding to emailsOrganizing travel and itineraries, and plan driving routesPreparation of contracts and drafting of important documentsCreating quotes and invoices and various ad hoc requestsImplementing different types of Filing