Experience

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  AT&T

  • Lead Manager, eCommerce

    • Jun 2014 - Oct 2018
• 

  Internap Network Services

  • Greater Atlanta Area

  • Sr. Product Manager

    • Sep 2012 - Feb 2014
    • Greater Atlanta Area

    Structured, led, and monitored data center migration programs; defined customer requirements and vetted vendor proposals, created and presented status updates to C-suite executives. Initiated and negotiated vendor price reduction of 25% resulting in over $400k annual savings potential in year 1 ...

• 

  Hewlett-Packard

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Global Strategy and Planning Manager

    • 2006 - 2008

    Led strategic planning meetings to identify priorities and develop project road-map.Provided program oversight and reporting for projects and initiatives with on-time results.Implemented IT procurement governance policy for newly acquired companies.Created various communication packages as required.

  • Business Infrastructure Manager, IT

    • 2002 - 2006

    Led annual and quarterly infrastructure planning for business IT application teams.Created IT infrastructure demand forecasts and obtained quotes to fund approved initiatives.Managed relationship with IT service delivery to ensure timely deployment of BI EDW infrastructure.Provided leadership with application teams to drive compliance with Data Center Consolidation (DCC) requirements.

  • Account Services Manager, IT

    • 1996 - 2002

    Managed strategic executive level relationship between IT service delivery and HP business units as a trusted adviser .Worked with Account Delivery Manager and virtual team to ensure quality services end-to-end and SLA compliance.Managed infrastructure services budget and business unit PC refresh budget.Met financial goals and improved customer satisfaction – awarded stock options by customer.Led business unit account reviews and best practice sharing sessions with external partners.

  • Support Team Manager

    • 1994 - 1996

    Support Team Manager for HP and outsourced PC Help Desk.

  • Program Manager

    • 1986 - 1994

    Project management for customer support organization. Facilitator for Total Quality Control training.