Experience

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  WorkBC Victoria

  • Victoria, British Columbia, Canada

  • Employment Services Administrator

    • Nov 2023 - Present
    • Victoria, British Columbia, Canada

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  UC Oliver Investments Consulting

  • United States/Canada

  • Recruitment Consultant

    • Nov 2022 - Present
    • United States/Canada

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  Island Health - Vancouver Island Health Authority

  • Mill Bay, British Columbia, Canada

  • Home Health Aide

    • May 2022 - Present
    • Mill Bay, British Columbia, Canada

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  Langford Business Center

  • Langford, British Columbia, Canada

  • Event Host

    • Mar 2022 - Present
    • Langford, British Columbia, Canada

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  UBT Consulting & Construction

  • Victoria, British Columbia, Canada

  • Manager

    • Oct 2019 - Nov 2023
    • Victoria, British Columbia, Canada

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  Design Build Services

  • Victoria, British Columbia, Canada

  • Operations Team Member

    • Mar 2022 - Jul 2023
    • Victoria, British Columbia, Canada

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  Laura Canada

  • Victoria, BC

  • Customer Experience Manager

    • May 2020 - Feb 2022
    • Victoria, BC

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  TJX Canada/Winners Merchants International L.P.

  • Canada
  • Retail
  • 700 & Above Employee

  • Assistant Merchandising Manager

    • Feb 2019 - Oct 2019

  • Assistant Customer Service Manager

    • Feb 2017 - Oct 2019

    Manages in-store operations including:Customer ServicePlanning store recruitment; interviewing, hiring, training and Associate developmentOversees the efficient operation of key areas; Service areas, maintenance functions, Cash office, markdowns, store/associate file administration and scheduling functionsAssists in managing truck receipt, processing merchandise, merchandising standards and presentationModels WMI values and ensures the values are embedded in the daily interaction with Associates and Customers

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  Progressive Waste Solutions

  • Saanichton, BC

  • Sales Coordinator

    • Aug 2015 - Jan 2017
    • Saanichton, BC

    Coordinate Sales Team by managing schedules, filing important documents and communicating relevant informationRespond to complaints from customers and give after-sales supportAssist in the preparation and organizing of promotional material or eventsInform clients of unforeseen delays or problems and manage their expectationsStore and sort financial and non-financial data in electronic form and present reportsHandle the processing of all orders with accuracy and timelinessEnsure the adequacy of sales-related equipment or materialsEnsure adherence to laws and policies

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  Indigo

  • Langley, BC, Canada

  • Customer Experience Manager

    • Nov 2012 - Jul 2015
    • Langley, BC, Canada

    Providing support for team members and customers alikeContributing to the overall vision and sales objectives of the storeEnsuring Indigo’s life-enriching product lines and their stories are presented with passion and enthusiasmEnsuring Indigo’s customers are provided a delightful, inspiring experience every time they visit our storeEnsuring the store is well-run, well-merchandised and well-staffedLeading a team of Customer Experience Representatives (CERs) in the delivery of world-class customer service, effective sales techniques, merchandising standards, and store policies and proceduresUpdating Store's social media sitesMaintaining performance management records and ensuring fairness and consistency of approach and administrationExecuting the store’s annual business plan as delivered by the GMAccepting a high degree of responsibility and accountability for others as well as yourselfConnecting with communities by planning and implementing Indigo events with the highest degree of professionalism

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  Reitmans

  • Canada

  • Fashion Associate

    • Nov 2012 - Apr 2013
    • Canada

    Staying up-to-date on current productsCreating and maintaining a connection with customersProviding in depth product and promotion informationUsing the system to process transactionsAssisting in product and visual merchandising

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  Wyndham Hotel Group

  • Valemount, Canada Area

  • General Manager

    • Aug 2010 - Oct 2012
    • Valemount, Canada Area

    Onboarding/scheduling/training/organizing StaffConstant QA evaluation of Hotel/StaffConsistently offer professional, friendly and engaging serviceEnsure prompt and courteous service is extended to both internal and external customersEnsure the achievement of sales objectives on a monthly, quarterly and yearly basisSolicit tour companiesEstablish parameters, quotes and negotiate prices, confirming by written contractsMaintain accounts, contact, activity and business details within the appropriate software applicationsWork closely with Catering and Front Office to ensure all details of the contract were delivered and guests depart satisfiedPrepare weekly, monthly, quarterly and annual reports, as requiredBalance operational, administrative and Colleague needs

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  The Valley Sentinel

  • Valemount, BC, Canada

  • Freelance writer

    • Mar 2011 - Dec 2011
    • Valemount, BC, Canada

    Reported on local interests, entertainment, political and educational events. Wrote several published compelling articles, analysis, and investigative storiesIdentify topics of concern that can not only educate and inform readers, but drive trafficEnsure timeliness of news compared to competitorsProduce significant exclusives and compelling stories that can be shared on Social media

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  Fit for Women Gym

  • 10039 136A St Surrey, BC V3T 4G1

  • Fitness Specialist Manager

    • Jan 2010 - Aug 2010
    • 10039 136A St Surrey, BC V3T 4G1

    Introducing new clients to the gym; setting them up on new programsLead hourly fitness training sessionsLead one hour workout sessionsOrganizing, and motivating employees for the work day Signing and organizing time reporting. Opening and closing the gymProvide project and program management for customer implementationsBuilding and assisting with customer development, understanding customer needs, and conveying this information to the teamMentoring and leadership for Customer Service and other employees in areas such as project implementationsAssists with recruiting & training as neededHelp improve the overall customer experienceScheduling staff

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  Raindrop Wellness

  • Calgary, Canada Area; Vancouver, Canada Area

  • Relaxation Massage

    • Jul 2007 - Jul 2010
    • Calgary, Canada Area; Vancouver, Canada Area

    Giving raindrop treatments (aromatherapy massages), and atlas adjustments, with therapeutic grade essential oils, in the comfort of the client’s home. A specific selection of essential oils, Thyme, Peppermint, Wintergreen, Basil and Oregano are dispensed like tiny drops of rain and smoothly massaged into the body. These oils are intensely therapeutic and are designed to bring balance, clarity and alignment to the body’s energy centers, creating an overall sense of well being.This traditional form of massage relaxes the body, soothes aching muscles, and improves muscle tone and flexibility.

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  Gus Auto Gate

  • Surrey, BC, Canada

  • Contract Gate Fabricator/Grinder/Buffer

    • Jun 1999 - Jan 2010
    • Surrey, BC, Canada

    Complex aluminum gate fabricationWelding, grinding, buffing, and painting

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  Talisman Energy

  • Calgary, Canada Area

  • Mineral File Room Admin

    • Jan 2007 - Jan 2009
    • Calgary, Canada Area

    Librarian for all Mineral Land Contracts (7000+ files), and Leases (124, 000+ files), off-site and on.Played a key role in introducing some very advantageous and money efficient procedures to the company (i.e. condensing a full-time position into a part-time position, creating a new labeling system (other departments, around the world, have followed our footsteps in this move because of it’s success, and I have spent extra time training them), assisting in the development of the scanning procedure, and implementing interfiling structure for the file rooms).Constantly providing hands-on assistance to help individuals’ through-out the company find what they are looking for.

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  BOWEN Workforce Solutions

  • Calgary, Canada Area

  • Administration Temp

    • Feb 2005 - Jul 2007
    • Calgary, Canada Area

    Duties included a variety of clerical work at Arc Resources, Encana, Energy Direct, Onstream Engineering, Pinnacle Private Capital (Trilux Mgt.), and Schlumberger.

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  Manpower Professional

  • Calgary, Canada Area

  • Administration Temp

    • Feb 2005 - Jan 2006
    • Calgary, Canada Area

    Extensive assignments with Petro Canada’s TAB team, where I received training on working with oil files. Recommended to the setting up of TAB in Enbridge, which involved compiling, organizing and data entering all the new legal documents. Other assignments have been at Scotia Mcleod, CIBC Home Loans Canada, ING insurance, and The Calgary Herald.

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  Walmart

  • Calgary, Canada Area

  • Customer Service Manager

    • Jun 2002 - Jan 2005
    • Calgary, Canada Area

    Worked at #1 busiest Wal-Mart in North America. Promoted from cashier to Customer Service Manager within three months. Investigate customer's problems and find solutions.Communicate with customers via phone, email, or letter.Hire, train, and terminate customer service agents.Provide scripts for employees to read during phone calls.Handle major incidents that cannot be resolved by agents.Resolve complaints and order issues.Ask customers to provide feedback on agents and customer service experience.Keep abreast of new company products and services.Issue refunds to customers.Oversee product exchanges and returns.Analyze data and statistics.Compile and print reports on overall customer satisfaction.Isolate and identify areas of improvement.Train agents on how to adequately address problem over the phone or how to write correspondence.Work with management on customer service initiatives.Utilize social media to respond to customer complaints and praise.

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  Busters Towing

  • Vancouver, British Columbia, Canada

  • Office Administrator

    • Sep 2001 - Jun 2002
    • Vancouver, British Columbia, Canada

    Working with dispatch to organize/prioritize jobs. Taking high-pressure emergency calls. Organizing office paperwork and arranging with customers the release of their impounded vehicles.

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  Riviera Ladies Fashion

  • Burnaby, British Columbia, Canada

  • Key Holder

    • Jun 1998 - Sep 2001
    • Burnaby, British Columbia, Canada

    Key holder. Top seller of beautiful grad/wedding gowns. Steamed layers and layers of organza. Maintained the entire store.