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Bio

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Charlene Fletcher is a seasoned IT professional with extensive experience in Enterprise Architecture, Requirements Analysis, and Software Project Management. She has worked in various roles, including Independent Consultant, Account Executive, Principal, and IT Specialist, with a strong background in Healthcare Information Technology and Program Management. She holds multiple certifications, including PMP, and has a solid educational foundation in Information Technology and Project Management.

Experience

  • TechPerm Incorporated
    • Baltimore, Maryland, United States
    • Independent Consultant
      • Dec 2022 - Present
      • Baltimore, Maryland, United States

    • Account Executive
      • Dec 2019 - Jul 2022

      Provided Health IT consultation to clients. Developed short and long term strategic plans for TechPerm.

  • Deep Water Point
    • Baltimore, Maryland Area
    • Principal
      • Dec 2018 - Jan 2022
      • Baltimore, Maryland Area

      Developed short and long term strategic plans for clients.

  • AIM HIGH CONSULTING LLC
    • Baltimore, Maryland Area
    • Chief Executive Officer
      • Feb 2017 - Dec 2019
      • Baltimore, Maryland Area

      Provided Health IT consultation. Developed short and long term strategic plans for clients.

    • Business Development
      • Apr 2012 - Feb 2017
      • Baltimore, Maryland Area

      Performed short and long range planning to secure base and find new opportunities. Developed strategic plans. Served as the Transition Manager on the migration of IHCCS to the VDC. Served as the Customer Advocate on the VDC contract.

    • Program Manager
      • Sep 2011 - Apr 2012
      • Reston, VA

      Program Manager for Multi-Dimensional Insurance Data Analytic System for CMS' PPACA Federal Facilitated Exchanges.

    • Subject Matter Expert
      • Jan 2011 - Sep 2011

      In a temporary position serving as a Subject Matter Expert on several Government projects.

    • United States
    • Government Administration
    • 700 & Above Employee
    • Director of the Division of Production Integration and Management
      • Jan 2008 - Sep 2010

      Responsible for the implementation, testing, and integration of applications and equipment into the Centers for Medicare and Medicaid Services (CMS)’ Enterprise Data Centers to support Medicare and Medicaid business and Congressional initiatives.

    • Director of the Division of Operations Management
      • Aug 2006 - Jan 2008

      Responsible for the day-to-day data center operations of CMS' Enterprise Data Centers in order to support Medicare and Medicaid business and Congressional initiatives.

    • IT Specialist, Technical Lead
      • Mar 2005 - Aug 2006

      In addition to other Group technical activities, led the establishment of automated processes for managing CMS' Enterprise User Administration and Legacy Data Network requests.

    • Telecommunications Specialist, Technical Lead
      • Jul 2000 - Mar 2005

      Led the following initiatives for CMS’ Beneficiary Information Services Group: Consolidation of over 150 800 numbers into 1-800-Medicare, Intelligent Call Routing across 1-800- Medicare contractor call centers, Computer Telephony Integration for MA Part D Low Income Subsidy, and the design and implementation of data backbone for the Next Generation Desktop.

    • IT Specialist
      • Aug 1973 - Jul 2000

      Most meaningful experience was as the Project Officer for SSA’s National 800 Number Network (N8NN) and Program Manager for N8NN budget. Moved SSA’s N8NN from premise-based switches to virtual network services (cloud). Also held positions as a Technical Controller, Network Controller, Computer Operator and Computer Assistant while employed by SSA.

Education

  • Various Community, State, and Government Educational Institutions

Suggested Services

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Industry Focus. “Information Technology and Services”

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