Experience

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  Zenger Group

  • United States
  • Printing Services
  • 1 - 100 Employee

  • Customer Service Representative

    • Apr 2023 - Present

  • Administrative Assistant Goodrx Team

    • Jul 2021 - Mar 2023

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  Howard Hanna Real Estate Services

  • Amherst, New York, United States

  • Branch Administrative

    • Aug 2020 - Jul 2021
    • Amherst, New York, United States

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  HUNT Real Estate ERA

  • Niagara County

  • Administrative Assistant Office Manager

    • Jul 2011 - Aug 2020
    • Niagara County

    Worked directly with the Branch Director to assist the Niagara County branches on a daily, monthly and quarterly basis to attain revenue goals in the amount of 15 million. On boarding of new agents and administrative staff training.. Provide assistance with weekly team meetings in branches. Assist real estate sales staff of 80+ professionals from new listings, marketing materials, to a successful property closing and follow-up, daily operations of branches to run efficiently. Work with outside vendors and property management. *Hunt Mortgage Branch Lewiston 2015*Most Improved Branch Hunt Wheatfield 2015*Hunt Mortgage Branch Wheatfield 2014

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  NCO Financial Systems

  • Getzville, New York 14068

  • Executive Administrative Assistant

    • Sep 1996 - Jul 2011
    • Getzville, New York 14068

    *Established and monitored daily profit targets by division*Created spreadsheets to precisely track divisions to report profits of the American Express Division*Delivered clear analysis to show profitably progress throughout quarters and annually*Handled client service issues as a liaison for customers and clients*Directly handled personal employee issues with payroll, exemption changes, paid time off requests*Evaluated employees to ensure the highest quality of work efforts are being set forth*Negotiated administrative salaries to ensure lower overheard while maintaining quality work*Rolled out new bonus structures and incentive to motivate staff while maintaining profit parameters*Calculated bonuses and deliver payroll for office staff or approximately 100 employees.*Work directly with Human Resources with regards to payroll, benefits, on boarding & termination of employees

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  HSBC

  • Buffalo/Niagara, New York Area

  • Administrative Auto Recovery Department

    • Jan 1986 - May 1996
    • Buffalo/Niagara, New York Area

    * Reviewed 250 auto loans monthly for clients with past due and or charged off accounts * Processed payments, charges and other transactions to customer auto loan accounts* Generated profit recovery reporting for Operations Manager* Handled the responsibilities for incoming lender calls* Managed auto loan portfolios to assure profitability and timely payments