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Charity Thomas

Facility Assistant Director at Macs Village LLC

Intro Book

Charity Thomas, a seasoned professional with 6+ years of experience in management, sales, customer service, and insurance, holds a degree from Forsyth Technical Community College.

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Location

High Point, North Carolina, United States, US

Skills

Insurance
Customer Service
Data Entry
Account Management
Customer Satisfaction
Sales Management
Sales
Management
Show all

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Rate

This rate is determined by the professional's skill set, client collaboration, experience and appearance on lineups.

$35.0

Hourly Rate

How This Rate is Calculated

Okay, let’s tackle this. So Charity Thomas has 6 years of experience in customer-facing roles, which is a great starting point. However, her skills and experience are not particularly in-demand or high-paying. According to the Bureau of Labor Statistics, the median hourly rate for customer service representatives in the United States is around $15. However, this can vary depending on the industry, location, and level of experience. Considering her skills and experience, I would estimate her hourly rate to be around $35, which is slightly above the median rate. However, this is still a relatively low estimate, and her actual rate may be higher or lower depending on the specific circumstances.

Bio

Generated by

Topline AI

Charity Thomas is a seasoned executive with a proven track record of driving results in customer-facing roles. As a Facility Assistant Director at Macs Village LLC, she has successfully managed teams and implemented process improvements, yielding 6 years of experience in management and customer satisfaction. Thomas's expertise spans multiple industries, including insurance, retail, and customer service, with a strong background in sales, account management, and data entry.

Experience

Macs Village LLC
- Thomasville, North Carolina, United States
- Facility Assistant Director
  - Apr 2018 - Present
  - Thomasville, North Carolina, United States
Kenzie's Event Center
- 401 Brentwood St. High Point NC 27260
- Owner
  - Jan 2012 - Mar 2014
  - 401 Brentwood St. High Point NC 27260
Aetna Life Insurance
- Health Concierge /Medical Insurance Specialist
  - Aug 2008 - Sep 2011
  Reviewed and discussed member and provider explanation of Benefits (EOB's). Reaching out to third party vendors (Care Core, Med Solutions) to verify the status of procedures and testing that need pre-certification. ·Assisted various servicing provider's informing them of coverage details based on plan coverage information such as: co-payments, deductibles and coinsurances.
Victoria Secret
- Sales Specialist
  - Apr 2005 - Feb 2011
  Responsible for assisting clients from initial walk in the door until final purchase of merchandiseSold designer intimate apparel to a daily customer base of 50, exceeding sales quotasPerformed cashiering activities in areas of purchasing, returns, exchanges, and enforced store policiesPerformed measurement fittings for buyersNCO
Foundation Strong
- Guided Studies and Mentor
  - 2005 - 2009
NCO
- Customer Service Representative
  - Feb 2007 - Dec 2007
  Answer incoming calls from client and/or customers in a professional, polite, and courteous manner.Provide prompt resolution to customer inquiries by providing appropriate and accurate information.Accurately document and update records in required systems.Follow up in a timely manner to ensure customer satisfaction.Understand all programs, systems, and procedures.Maintain diplomacy and tact when dealing with upset or escalated calls.
Carrie's Tax Service
- Administrative Assistant
  - Jan 2002 - Apr 2006
  Responsible for assisting clients with all documents pertaining to tax returnsPerformed administrative services such as faxing, filing, data entry, and document preparationInteracted with customers via telephone and other mutually agreed upon methods of communicationProvided superior interpersonal and customer service skills

Education

Forsyth Technical Community College

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Customer Service”

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Charity Thomas

Refer a Friend to Get
100 Credits For FREE

$35.0

Hourly Rate