Experience

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  IPT PowerTech Group

  • Morocco

  • Senior Business Development and Operations Manager

    • Jan 2015 - Present
    • Morocco

    Brought on board to oversee the country’s overall operations and business development. Responsible of sales strategy building as well as monthly sales objectives follow up and achievement. Challenged to consistently achieve the annual objectives, ensure client satisfaction, secure new projects, and guarantee normalcy in business operations. Ensure strict compliance with standard administrative procedures as well as manage and follow up on partners.KEY HIGHLIGHTS• Consistently exceeded aggressive sales goals, achieving up to 12% annual growth in sales.• Enhanced customer satisfaction by raising product awareness through brand campaigns, as well as providing efficient after-sales support.• Enhanced customer relationship and insured repeated purchases and business as usual.• Optimized cash flow through timely invoicing and collection, as well as ensured that the offered products and services were tailored to meet the market changes and needs.• Performed business intelligence and benchmarking, developing innovative plans that assisted with increasing the company’s market share, as well as easing the client prospecting process.• Distinguished as a superior manager after optimizing the company’s inventory turnover and minimizing staff turnover.• Improved and innovated operational standards, ensuring strict compliance with policies and procedures at all levels.

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  Linfra Maroc

  • Operations Manager

    • Jun 2008 - Present

    Sourced to manage $10 million in projects (services and products) per year. Oversee the budgeting and biddings preparation, manage the daily operations and projects team, coordinate customers’ relations, and handle client’s orders. Manage and evaluate suppliers and subcontractors, facilitate team building exercises, as well as maintain optimal levels of stock and inventories.KEY HIGHLIGHTS• Ensure that sales goals and targets are achieved on monthly basis.• Use a proactive approach to ensure that objectives will be reached, detect, highlight and escalate probable risks before irreversible impact occurs. • Ensured the timely delivery of projects within time and budget constraints, and with respect to the contract terms.• Improved the level of customer satisfaction through the provision of excellent and bespoke pre-sales and after-sales support.

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  Linfra

  • Value Added Services-VAS- Head of section

    • Feb 2005 - Jun 2008

    • Allocate and remotely manage VAS team.• Provide support for site engineers during projects.• Ensure that the projects and services rendered provided to customers meet all expectations and guarantee full satisfaction.• Perform installation, configuration, integration and testing (Voicemail, SMS and IN). Execute the agreed customer Acceptance test with customer on site. Accomplished projects in Algeria, Ivory Coast, Sierra Leone, Togo, Central African Republic, Benin, Uganda, Indonesia, Kenya and Morocco.