Experience

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  INDOCHINO

  • Florida, United States

  • Style Guide

    • Jun 2023 - Present
    • Florida, United States

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  Nordstrom Rack

  • Jacksonville, Florida, United States

  • Service Experience

    • Jan 2022 - Present
    • Jacksonville, Florida, United States

    -Assist customers with a variety of transactions through a seamless and friendly experience-Demonstrate expertise in all technologies used in the store environment-Inspire trust, teamwork and positive team relationships-Defuse customer situations and provide resolution in a timely and effective manner-Ensure the security and privacy of customer information through education, compliance and resolution of issues-Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program

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  Promise Land Academy

  • Jacksonville, Florida, United States

  • Teacher

    • Jul 2016 - Aug 2021
    • Jacksonville, Florida, United States

    Second Grade Elementary School Teacher

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  Edward Waters University (Official)

  • Jacksonville, Florida Area

  • Adjunct Instructor

    • Aug 2015 - Jun 2016
    • Jacksonville, Florida Area

    Lecture and facilitate discussions about skills needed for college and life after college. Topics are based on concepts derived from course text, P.O.W.E.R. Learning. The text allows students have a different understanding of and illustrates from the importance of the following:Time ManagementBudgetingReadingWritingPublic SpeakingDeveloping Lasting RelationshipGood Decision MakingGoal SettingChoosing Your Career PathCareer Exploration

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  Kids First of Florida

  • Orange Park, Florida

  • Family Service Counselor

    • Dec 2011 - Jun 2013
    • Orange Park, Florida

     Provided top client care by meeting members’ needs whether at their homes, in the community or at the agency. Aided clients overall well being by providing reliable and consistent access to community resources. Assisted customers with decisions by researching necessary details and presenting relevant options in a timely manner. Went above and beyond to maintain client satisfaction and building self-sufficient families.

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  Northwest Behavioal Health

  • Jacksonville, Florida Area

  • Case Manager

    • Aug 2004 - Nov 2011
    • Jacksonville, Florida Area

     Motivated team and increased overall productivity by setting specific goals based on individual skill and knowledge. Respected as a team leader, sought out by coworkers for advice and direction regarding challenging situations.  Collaborated with colleagues to find helpful solutions for perceived issues and effectively voiced concerns to management. Managed over 40 cases each day, correctly documenting all activity, communication and encounters.  Created innovative processes in order to accurately handle high volume of daily tasks and assignments. Coordinated and facilitated crucial community outreach programs.  Increased company security by advising, developing and implementing essential admissions procedures.