Experience

• 

  CART SUPERMARKET LLC

  • United Arab Emirates

  • Operations Manager

    • Dec 2021 - Present
    • United Arab Emirates

• 

  West Zone Group

  • United Arab Emirates

  • Area Operations Manager

    • Dec 2020 - Dec 2021
    • United Arab Emirates

    Completely Responsible for Retail Operation

• 

  West Zone Fresh Supermarket

  • United Arab Emirates

  • Manager Merchandise & Operations

    • Jan 2017 - Dec 2020
    • United Arab Emirates

    Reporting to the Director, full responsible for supermarketsKey skill and responsibility - • Be responsible for the development & articulation of the vision & strategy for the regions/stores• Responsible for ensuring that the revenue targets for the stores are achieved or exceeded.• Motivate & challenge Store Managers to achieve sales & profit results. • Communicate store operations strategy & ensure its consistent execution• Responsible financial budgets agreed with the Board of Directors.• Champion the highest level of customer service across the retail business. • Ensure an exceptional level of store merchandising standards are executed across all stores • Establish and maintain a successful work culture. Recruit, retain, and develop an effective regional/store/warehouse management team. Coach & mentor store and warehouse management to facilitate their professional and personal growth.• Determine annual regional/store budgets in collaboration with Regional Management and other senior executives • Work with other senior executives to drive key initiatives within the business• Oversee the development of clear processes to control shrink resulting from customer and staff theft, poor administration, and damage to displayed and stored merchandise • Oversee the development and implementation of standards of best practice throughout retail operations • Proactively monitor warehouse and regional/store performance taking remedial action and implementing operational improvements as necessary • Clearly and consistently communicate retail priorities and objectives to the regional/store management team through the Store Manager Monthly Meetings• Understand the changing retail landscape in order to take advantage of new opportunities• Implement continuous improvement projects

• 

  Spinneys Dubai LLC

  • United Arab Emirates
  • Retail
  • 700 & Above Employee

  • Store Manager

    • Sep 2012 - Sep 2017

    For Grocery Food/ Non-Food /Fresh Food (Spinneys/Waitrose)Reporting to Regional Manager & Commercial Manager responsible for Key skill and responsibility - • Working for projects• Collecting data from stores as required by Space planner• Assisting space planner to implement the plan gram for category• Planning with space planner for new stores plan gram as implemented category • Visiting all stores to check implemented plan gram by stores• Checking category oos items & store manager feed back• Working with category managers, buyers and Regional Managers• Visiting all competitors’ outlets to collecting data• Working on SAP system and BI• Presenting reports to Commercial Manager

  • Department Manager

    • Oct 2010 - Sep 2012

    For Grocery and produce Reporting to store manager Key skill and responsibility• Handling Store in absence of Store Manager• Presenting department P&L• Complete accountable for sales/wastage/shrinkage• Managing staff• Merchandising• Hitting targets and implementing strategies to improve sales• Stock control• Hitting sales targets• Account analysis• Forecasting future sales• Taking care of customer service including handling queries and cost control

  • GROCERY SUPERVISOR

    • Apr 2008 - Oct 2010

    Reporting to Store Manager Key skill and responsibility• Planning & Organizing• Responsibility of Sales, wastage, shrinkage, cost control• Staff Management & Relationship building• Staff handling and Training to Staff• Working on Sap System (advance technical skill covering)• Stock Management and Ordering• Trained for checkout functions (customer billing, cashier reports)• Customer Care & Selling (Solving the customer complains).• Promoting various products brand when required by the company.• Generating Reports for Daily operations• Checking the Deliveries in the Warehouse

  • STORE CUSTOMER SERVICE CHAMPION

    • Nov 2006 - Apr 2008

  • Grocery C.S.A

    • Apr 2005 - Nov 2006

• 

  Maharaja Whiteline Ind. Pvt Ltd.

  • India

  • Area Manager

    • Jan 2001 - Dec 2004
    • India