Experience

• 

  Atlas Blue

  • Kuwait
  • Construction
  • 1 - 100 Employee

  • General Manager

    • Jan 2022 - Present

  • Deputy General Manager

    • Aug 2016 - Feb 2022

• 

  Elite Brands (Homaizi Group)

  • Kuwait

  • Senior Operations Manager

    • Feb 2007 - Feb 2016
    • Kuwait

    • Managed multiple departments (Brands) with P & L accountability• Set Operation yearly budget.• Responsible for cutting out excessive costs and saving bottom line • Managing and analyzing performance data and other information. Ensuring that capacity and capability are continually planned. • Implementation of effective, efficient operations strategies • Responsible for day to day operations and implementations of efficient operations strategies. Establish and implement departmental policies, goals, objectives, and procedures. Creating, • Acted as project manager for showrooms build ups, liaising with the brands for design, managing contractors for the stores fit out works.• Producing Operations manuals which define how the business is to be run. Working closely with the Financial Manager, Facilities Manager, IT Manager & HR department• Ensure store visual compliance with brand standards• Responsible for Logistics (2PL) to ensure proper replenishments and scheduled deliveries to all stores across the GCC (KSA, UAE)

• 

  IKEA -SYH Co. ( Al Homaizi Group )

  • Kuwait al RAi

  • Assistant operation Manager

    • Jun 2006 - Feb 2007
    • Kuwait al RAi

    • Supervise a team of 60 employees at various division locations to perform support duties which involve customer calls, customer complains, special events execution, delivery & assembly etc, ensuring customer service targets are met• Follow standard operating procedures on customer handling, feedback and reporting format, etc.• Prepare monthly plans for the support departments, coordinate and monitor performance• Coordinate with various support departments to ensure flow of work information, follow up and resolution of customer queries and complaints• Assists in dealing with critical customers and managing emergency situation• Reports weekly to the Service Operation Manager

• 

  Alghanim Industries

  • Kuwait RAi

  • Showroom Supervisor

    • Jun 2003 - Jun 2006
    • Kuwait RAi

    • Manage a 7,000 sqm furniture showroom and a staff compliment of approximately 40• Plans and prepares work schedules and assigns employees to specific duties• Coordinates sales promotion activities and directs workers in preparing merchandise displays• Supervises employees engaged in sales work, taking of inventories, reconciling cash with sales receipts and preparing daily record of transactions for Accountant• Orders merchandise and prepares requisitions to replenish merchandise on hand• Ensures compliance of employees with established security, sales, and recordkeeping procedures and practices• Answers customer’s complaints and inquiriesShowroom Supervisor, Alghanim Industries June,03 – Feb,05 (New Retail Group – Textile Division}• Supervise a staff compliment of 12, engaged in sales work, taking in inventories and merchandising orders in a 6,500 Sqm textile showroom• Orders merchandise and prepares requisitions to replenish merchandise on hand• Ensures compliance of employees with established security, sales, and recordkeeping procedures and practices• Took ownership of following textile and furniture turn key projects with Interior Designers, Furniture Manufacturers and Galleries• Engage in recommending full textile and furniture coordination for the complete house• Make market visits to all professionals and target new potential customers