Experience

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  Tervis

  • Sarasota, Florida

  • IT helpdesk technician

    • 2013 - Dec 2014
    • Sarasota, Florida

    First line of support for all end user software, hardware, and services. Strong back ground in Microsoft Operating systems and software.End user hardwareCell PhonesVoIP PhonesLaser Printers (networked and direct connect)Gerber printersThermal printersReceipt printersAsset management (Kanban cards)ScalesPC deployment (new hires, store registers, etc.)Credit card swipesConfigured SOHO routersAll other general purpose computer or printer equipmentEnd user software installation and supportMicrosoft Operating System Deployment using WDSMicrosoft OfficeSharePointRMSNetwork FaxingBasic Dynamics NAVBasic Oracle E-Business SuiteFile SharesApple iOSApple OS XAll other general purpose software

• 

  Keiser University

  • Sarasota, Florida Area

  • Student

    • Sep 2011 - Aug 2013
    • Sarasota, Florida Area

    Information Technology

• 

  Jackson Hewitt

  • Sarasota, Florida

  • Technical Support

    • Dec 2012 - Mar 2013
    • Sarasota, Florida

    Helped owners set up and maintain their networks and software

• 

  Norfolk Naval Shipyard

  • United States Navy

    • Feb 2005 - Feb 2009

    Supervised 5 personnel• Trained in proper Preventative Maintenance• Helped them obtain their 3-M qualifications• Lead personnel in Force Protection ProceduresResponsible for maintenance on the SQS-53C Sonar system, associated auxiliaries, and 5 sonar spaces. Was a member of Task Force Hurricane, protecting over 52000 personnel and mission-essential areas from indirect fire on Victory Base Complex in Iraq. Stood 1200 hours of watch as Land-Based Phalanx Weapon System as a Local Control Console Operator.