Experience

• 

  Collective[i]

  • Senior Quality Engineering Analyst

    • Mar 2024 - Present

• 

  Cradlepoint, Inc.

  • Senior R&D Engineer

    • Mar 2011 - Mar 2024

    ·Tested router firmware and cloud based router management software using test suites and ad-hoc testing.·Experience with Bugzilla, Redmine and Jira software to report issues to developers and manage bug lists after completion.·Tested various scenarios to ensure functionality of file transfer and security of the routers. ·Verified customer escalations as assigned by management.

• 

  QualityLogic

  • Boise, Idaho Area

  • Software Tester / QA

    • May 2009 - Sep 2010
    • Boise, Idaho Area

    ·Web page and program testing using flowcharts provided by the customers.·Position involves imaging; updating and troubleshooting workstations to ensure a valid test can be run on the software in question.·Printer hardware and software testing.·Experience entering bugs into software tracking system Bugzilla.

• 

  MPC Computers

  • Server / Storage Support Technician

    • Jan 2004 - Nov 2008

    •Supported customers via phone / email support for over four years.•Was a service account manager for government customers. I was the primary contact for any support related questions or replacement part requests. •Took inbound calls to troubleshoot hardware and software issues for an OEM computer manufacturer. The position required a broad range of knowledge of both computer architecture and multiple operating systems. Platforms included desktops, notebooks, servers and storage product. Knowledge also included all the software qualified to run on the systems as it left the factory. Customers were consumers, commercial, and government accounts. Responsible for entering and reviewing previous notes in helpdesk software. When call volume was low I would volunteer to help out other departments if needed.

• 

  Intermountain Gas Company

  • Meter Reader

    • Aug 2001 - Aug 2003

    •Obtained readings from natural gas meters using a hand computer that stored the data for billing purposes. Also assisted service technicians in building various manifolds in the warehouse, and helped with readouts of gas meters.•Recognized for my below average error ratio of two mistakes in ten thousand meters read. I did not make any errors for four months straight.•Crew supervisor for the western region of Idaho AMR meter reading project. Supervised 25 workers to replace the old index system on gas meters with new electronic AMR’s. The Job entitled safe driving habits, multitasking, quality control, checking and correcting mistakes, peer training, and customer service.

• 

  Plexus

  • Production Operator

    • Aug 1998 - Aug 2001

    •Certified on various job titles during my two-year employment, which allowed me to be flexible on the production floor to help out when necessary, even on overtime. •I was chosen to be on a team of five other operators who where chosen to re-write a job specification and procedures then re-train other co-workers on the revision. •One of my jobs was debugging shorts and misplaced components down to the circuit level on the computer boards. This information was communicated to all the other parts of the manufacturing line and was a vital part for the projects to be built in a timely manner.

• 

  Fred Meyer

  • Nampa, Idaho

  • Grocery Parcel

    • Dec 1996 - Jun 1998
    • Nampa, Idaho

    ·Stocked shelves, general store maintenance, cart duty, and customer service. During the two years I worked here I gained experience in customer service skills and my ability to be a team player.·Experience with fork lift and pallet jack.